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News : Manulife Chooses Vonage for Seamless Customer Engagement

#contactcenterworld, @vonage

Singapore, June, 2022 -- Vonage (Nasdaq: VG), a global provider in cloud communications helping businesses accelerate their digital transformation, has been chosen by Manulife Singapore, a provider of insurance and financial planning solutions, to enhance customer engagement in the Asia Pacific region.

Manulife Singapore is using Vonage’s SMS API to deliver automated and timely notifications for one-time passwords (OTPs), policy notifications and promotional messages to its customers in the region, including Singapore, Vietnam, Malaysia, the Philippines, Hong Kong and China. Vonage APIs enable businesses to build customer experiences directly into their existing applications, systems and workflows, enabling communications across any channel and on any device for better customer engagement.

"Adopting digital solutions and personalised customer experiences has become critical to meeting changing customer expectations and strengthening brand loyalty. In fact, 71% of Singaporean consumers were more likely to buy again from a brand that treated them like an individual. 66% only buy from brands that understand their preferences, such as communicating through their favourite channels1," said Sunny Rao, Senior Vice President, API Global Sales, Vonage.

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INVITATION

We invite you and your colleagues to join us LIVE as we take the highest rated industry conference back on the road in 2022 - join us and the elite in the industry at the 17th annual NEXT GENERATION Contact Center & Customer Engagement Best Practices Conferences!

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"SMS remains a vital communication format in the Asia Pacific region, where mobile penetration continues to rise, with 1.8 billion subscribers expected by 20252. Vonage’s solutions can help businesses create seamless customer journeys through automated communications solutions. This ensures that businesses are engaging with customers on their preferred channel in a continuous and timely manner," added Rao.

Both the number of application-to-person (A2P) messages and their value are growing as brands add mobile and digital channels to interact with their existing customers and recruit new ones. 1.3 trillion A2P SMS messages were sent in 2020, in emerging Asia Pacific, accounting for 70% of all A2P messages worldwide. It is expected that the number of A2P SMS messages will reach 1.9 trillion by 2025.3

#contactcenterworld, @vonage

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com


About Vonage:
Company LogoVonage (NYSE: VG) is a provider of communications services connecting individuals through broadband devices worldwide. Our technology serves approximately 2.4 million subscribers. We provide communication solutions that offer flexibility, portability and ease-of-use. Our Vonage World plan offers unlimited calling to more than 60 countries with popular features like call waiting, call forwarding and voicemail - for one low monthly rate. Vonage Holdings Corp. is headquartered in Holmdel, New Jersey. Vonage is a registered trademark of Vonage Marketing Inc., a subsidiary of Vonage Holdings Corp.
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Today's Tip of the Day - Vendors/Suppliers

Read today's tip or listen to it on podcast.

Published: Thursday, June 9, 2022

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2022 Buyers Guide Contact Center Assessments

 
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Snapshotz is a web-based audit tool with strong analytics that helps large and small organisations understand and benchmark customer experience delivery. Snapshotz reports contain validated CX practices, technology use and operational metrics from over 3,000+ customers globally. These are benchmarked against the ISO 18295 customer service standard, digital service delivery, health & safety and mental health and other global standards enabling validated roadmaps for CX strategy and investment
 

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