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News : Maplytics Earns ‘Certified Software’ Badge for Dynamics 365 CRM Maps Integration Certified Software Badge

#contactcenterworld, @Microsoft

New York, NY, USA, May 8, 2024 - The Maplytics team at Inogic, a provider of geo-analytical solutions for Dynamics 365 CRM / Dataverse, is thrilled to announce their achievement of the ‘Solution Partner with Certified Software’ badge on Microsoft AppSource.

The Certified Software designation signifies not only the capabilities of Maplytics but also unlocks a treasure trove of advantages for businesses. To quote Jerry Weber, Senior Product Marketing Manager, Business Applications, ISV Programs "The designation allows ISV partners to differentiate their Business Applications solutions, stand out in the market, and demonstrate their proven capabilities".

Earning the Certified Software badge is a testament to Maplytics' commitment to excellence. Partners must meet stringent criteria, including successful transactions through the commercial marketplace, seamless integration with the Microsoft Cloud, and a demonstrably strong track record of customer success. "We have worked on this behind the shadows. Meeting the qualifying criteria wasn’t that easy", echoed the tech lead of Team Maplytics.

Maplytics simplifies the integration of powerful geo-mapping functionalities within Dynamics 365 (all modules) and Dataverse.

#contactcenterworld, @Microsoft

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.einnews.com


About Inogic:
Inogic is one of the leading Microsoft Gold ISV Partners with an exclusive focus on providing innovative apps and development services on Dynamics 365 CRM/Power Platform and Azure OpenAI/Copilot.Company Profile Page

About Microsoft:
Company LogoAt Microsoft, we're motivated and inspired every day by how our customers use our software to find creative solutions to business problems, develop breakthrough ideas, and stay connected to what's most important to them. We are committed long term to the mission of helping our customers realize their full potential. Just as we constantly update and improve our products, we want to continually evolve our company to be in the best position to accelerate new technologies as they emerge and to better serve our customers.
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Today's Tip of the Day - Making It Easy For Customers To Contact You

Read today's tip or listen to it on podcast.

Published: Thursday, May 9, 2024

Printer Friendly Version Printer friendly version

2024 Buyers Guide Knowledge Management

 
1.) 
168Solution

Contact Center Innovation Channel and Digital Transformation Enabler
Providing Research, Training and Consulting related to Customer Experience Delivery, support Project Management by Unit or Corporate.
Have the ability to conduct research for specific needs.
Having deep knowledge on the Digital Interaction/Contact Center / Omni Channel / CRM various Stakeholder and Emergency Response ecosystem in Indonesia.

2.) 
eGain Corporation

eGain Knowledge + AI
eGain Knowledge+AI™, the top-rated, analyst-awarded knowledge management software, guarantees quality customer service by infusing your customer service agents with knowledge, making all agents as productive as your best ones. By providing agents and other users a range of ways to get to information from the common knowledge base, it ensures fast, consistent, and accurate answers.

3.) 
FuzeDigital

FuzeDigital offers an affordable yet comprehensive knowledge base to answer your consumers' and staff questions. When assistance is needed, our email management system ensures your timely and accurate delivery of responses. Used by companies large and small that seek to deflect common questions while providing exceptional support.

4.) 
Knowmax

Knowmax is a knowledge management software for enterprises. Customer service of any organization can leverage this tool to create, curate & distribute the knowledge at assisted as well as digital channels promoting self service.

5.) 
livepro

Knowledge Management software
livepro are experts in Customer Experience Knowledge Management and are passionate about improving customer experience. livepro is feature-rich yet easy to use, delivering answers to agents – not long complex documents to dig through. This makes customer service quicker, easier and more efficient. Staff require next to no training on complex procedures thanks to livepro’s intuitive design, which brings confidence up and training costs down.

6.) 
ProcedureFlow

ProcedureFlow is a step by step visual guide that supports agents as they navigate company processes. With a knowledge management solution that simplifies complex information, employees can spend less time searching and focus on what they do best. ProcedureFlow’s simple and intuitive platform enables contact centers to quickly and easily create, maintain, and update company processes in real time. With ProcedureFlow, teams can work more efficiently, better serve customers, and drive results that matter most to their business.
 

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