News : Concentrix Europe Makes Gains in 2014
Belfast, Northern Ireland, Aug 28, 2015 -- Contact centre Concentrix Europe has revealed a jump in sales last year.
The company, which provides outsourced business services to blue chip companies, posted profits for the 12 months to November 30 2014.
The firm's Belfast operation - a subsidiary of SynneX Corporation in California - boosted staff numbers during the year to 1,209.
It was set up as Gem in 2000 but was acquired by Concentrix in 2011.
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Last year, it announced an investment, backed by public funds, to create more than 1,000 new posts that when complete will bring the payroll - in Belfast - to 1,800.
Directors, in their strategic report filed with the annual account at Companies House in Belfast, said the rise in turnover was "due to a mixture of organic and new business growth".
They said: "The emergence of competition from lower cost economise such as India, Philippines, and eastern Europe is a risk to the group; however, following the acquisition by Concetnrix, the group is better place to offer a range of blended customer support solutions providing more complex and multilingual service that are not readily provided from these economies."
Posted by Veronica Silva Cusi, news correspondent
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Concentrix, a wholly-owned subsidiary of SYNNEX Corporation (NYSE: SNX), is a business services company. We focus on customer engagement and improving business outcomes for over 450 global clients across six continents. Our 100,000+ staff deliver technology-infused, omni-channel customer experience management, marketing optimization, digital, consulting, analytics, and back office solutions in 40+ languages from 125+ delivery centers. We serve automotive; banking and financial services; insurance; healthcare; technology; consumer electronics; media and communications; retail and e-commerce; travel and transportation; and energy and public sector clients.
Published: Monday, August 31, 2015
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