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News : MARD Seeks 24/7 Helpline to Tackle Doctors’ Stress

#contactcenterworld

Mumbai, India, Feb 22, 2021 -- Maharashtra Association of Resident Doctors (MARD) of the BYL Nair hospital demanded a 24/7 helpline number for all the doctors of the hospitals and they submitted a proposal to the hospital authorities in this regard. This comes in the wake of two suicide incidents were reported in the last two years at the hospital.

Doctors said it is a much-needed mechanism at this moment as they cannot keep losing doctors who are suffering from mental pressure or depression.

Last week, a 26-year-old first-year resident doctor allegedly committed suicide at the Nair Hospital Following which the doctors have raised question stating that they have to deal with people's physical and mental problems due to which they are under stress and commit suicide. "We have to face many things in the hospital which includes assault from patients relatives, hospitals work pressure and many other things which is leading to the tremendous stress," said a doctor.


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Dr Satish Tandel, president, MARD, Nair Hospital, said they work hard to get a job at the reputed and top hospital across the state, but after getting a job they have to face many problems at the hospital due to which they are mentally very disturbed. Recently they held a meeting and decided to have a dedicated helpline number for the doctors where they can share their problems and get counselling. "We will be submitting the proposal to the hospital authorities and civic body regarding the helpline number. Moreover, we appealed to all the resident doctors that if they have any problem of any kind, they should contact us. We will help solve their problems," he said.

"The helpline number will belong to a doctor of the psychiatric specialist department of the hospital itself which will be available 24 hours to relieve doctors' stress. Many times, doctors do not tell their colleagues about their problems, in such a case, the helpline number starts, then they can contact the doctor directly," Dr Tandel added.

Dr Sagar Mundra, a psychiatrist said the pressure of work and studies in government hospitals always remains. This pressure needs to be reduced. There should be constant counselling of doctors studying and resident doctors. "If something is bothering you mentally, then it should be shared with your friend, family or someone close to you. Also, other doctors need to recognize the symptoms of depression. If a friend is upset or alone then talk to him. He needs to be convinced that you are with him and his problem is solved. Do not be afraid of taking treatment, everyone suffers from depression," he said.

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.freepressjournal.in


Today's Tip of the Day - Beware Of Techno Babble & Jargon

Read today's tip or listen to it on podcast.

Published: Tuesday, February 23, 2021

Printer Friendly Version Printer friendly version

2021 Buyers Guide Messaging Systems

 
1.) 
Amtelco

miSecureMessages
miSecureMessages is an encrypted messaging application designed as a pager replacement for healthcare organizations, call centers, and enterprise environments.

2.) 
eGain Corporation

Messaging Hub
eGain has rearchitected its platform to handle the messaging channels in a new way. eGain Customer Engagement Hub™, the platform that unifies knowledge, AI, analytics, and conversations to ensure that no channel is left in a silo, also powers the eGain Messaging Hub.

3.) 
Startel Corp.

Contact Center Software
Startel is a leading provider of unified communications, business process automation and performance management solutions for contact centers. Since its founding in 1980, Startel has established a loyal customer base from a variety of industries, including contact centers, education, healthcare, insurance and telephone answering service. Startel's solutions are designed to enhance the customer experience, improve employee productivity, reduce operating costs, and increase revenues.

4.) 
Synthetix

Engage with your customers in Real-Time.

Connect personally with your customers, generating new revenues and boosting CSAT scores. Synthetix Chat is the fastest way to engage your users, with a Live Key-Press Feed, ID and Verification, simultaneous chats and AI-Powered predictive suggestions, Synthetix Chat reduces averages handling times by up to 50%.
 

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