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News : Marine Layer Readies for the Return of Retail with Omnichannel

#contactcenterworld

Boston, MA, USA, March 18, 2021 -- NewStore, an essential omnichannel store solution, announced Marine Layer has officially implemented the NewStore Omnichannel Platform in its U.S. retail locations. The casual apparel brand is now offering its customers a seamless omnichannel experience across digital and physical, with core capabilities such as mobile checkout, endless aisle, and ship-from-store.

Marine Layer set out on the path to a better omnichannel experience in mid-2020. It believed the customer experience, inventory optimization, and associate mobility enabled by the NewStore platform would be essential to the business' continued growth and profitability. Even in the face of an unprecedented retail environment and a critical holiday season, it was committed to developing, iterating, and testing its retail systems in order to deliver its customers an end-to-end omnichannel experience in early 2021.

"Our business is built on a commitment to our customers and a belief that we need to get them the product they want, in the channel they want, with as little friction as possible. So we made the decision last year to turn a very difficult year into an opportunity. That meant going all in on complete cross-channel inventory flexibility, ship from store, endless aisle, and a better in-store experience to become a true omnichannel organization," said Adam Lynch, COO, Marine Layer. "NewStore has been a great partner the last six months. We're launching the entire platform on-time across our full store fleet. We are confident it was the right investment at the right time, and know it will benefit our business and our customers."

"Marine Layer has demonstrated exceptional resiliency and dedication to its omnichannel journey," said Stephan Schambach, Founder & CEO, NewStore. "There is still much uncertainty in retail, but Marine Layer is ready for the new normal and poised to continue its pre-pandemic growth trajectory. Our turnkey store solution, with POS, OMS, inventory, and fulfillment, will support the brand for the next decade and beyond."

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prnewswire.com


About NewStore:
NewStore is the essential omnichannel store solution for global brands. The company delivers Omnichannel-as-a-Service with the first platform combining POS, order management, clienteling, and inventory. Store operations from endless aisle to mobile checkout to fulfillment are possible with just two remarkably intuitive iPhone apps.
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Today's Tip of the Day - Benefits Of Certification

Read today's tip or listen to it on podcast.

Published: Friday, March 19, 2021

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2021 Buyers Guide Payment Services

 
1.) 
Branch

Branch Employer Payments Platform - Earned Wage Access
Give employees instant access to a portion of their earned wages before payday! Branch helps businesses modernize their payment methods to empower working Americans. Earned wage access—with no-fee banking and access to a digital wallet and free debit card—are just some of the tools in our fast, free, and flexible platform. With Branch, businesses streamline existing payroll processes, save money, and provide faster payments and free digital banking to their employees—no pre-funding or capital required.
PH: 612-601-1095

2.) 
Eckoh

CallGuard, ChatGuard,
Securing payments for on-premise or remote agents for telephone, IVR, web, mobile, Chat and Chatbot.

A patented technology that is flexible way to take secure, PCI DSS compliant payments via live agents over the telephone, web, Chat, Chatbot, or IVR. No sensitive data enters the contact centre environment so, agents do not see, hear, store or record any card or personal details.

CallGuard can be deployed in various ways to fit the way your contact centre works. The solution can de-scope all, or parts, of your contact centre from the scope of PCI DSS compliance and works just as well for on-premise or home/remote working agents.

ChatGuard makes payments in Chat PCI DSS compliant and...
(read more)
PH: 01442 458300

3.) 
PayGuard

PayGuard®
Award-winning PCI compliance phone and multi-channel payment application.

PayGuard® is easy to deploy, very easy for agent to use from the office/contact centre or from home and is affordable.
PH: 03333 660 160
 

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