News : MaritzCX and Maritz Motivation Solutions Partner
Las Vegas April 26, 2016 -- MaritzCX, a global customer experience (CX) software and services company and Maritz Motivation Solutions, a provider in employee recognition, announced an approach to align customer satisfaction with employee recognition. The collaboration joins the MaritzCX platform with CultureNext(R), an engagement platform, to offer an integrated solution that optimizes the employee and customer connection and its positive impact on the customer experience.
By combining the two SaaS platforms, companies can enhance visibility, information and action at each customer touchpoint with employees in each department, creating a continuous improvement cycle that helps businesses retain employees and customers longer, while growing revenue faster.
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"The best companies connect employee engagement and performance directly to the customer experience, and they actively manage it," said John McArthur, president of Maritz Motivation Solutions. "Creating a culture that truly makes this happen can be challenging. This integrated solution from the leaders in employee and customer engagement will help companies accelerate the creation of the employee and customer connection and actively manage the customer experience."
"This partnership and integrated platform is all about connecting the dots between customers and employees," states Kimberly Abel, vice-president and solution leader for CultureNext at Maritz Motivation Solutions. "The value to our clients is a ‘virtuous cycle’ of superior customer experience, which drives customer loyalty and repeat business supported by engaged, purpose-driven employees who thrive on performance feedback and recognition."
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MaritzCX helps organizations increase customer retention, conversion and lifetime value.
Published: Wednesday, April 27, 2016
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