News : MaritzCX Wins Temkin Group 2016 Customer Experience Vendor Excellence Award
Salt Lake City April, 2016 -- MaritzCX, a global customer experience (CX) software and services company, has been named a winner of a 2016 Temkin Group Customer Experience Vendor Excellence Award. Temkin Group, a CX research and consulting firm, instituted this award program to recognize the providers of products and services that help organizations improve customer experience outcomes.
MaritzCX offers a combination of CX software and services. The SaaS-based MaritzCX Platform enables organizations to increase customer retention, conversion and lifetime value by analyzing omni-channel customer information in near real time and making it available to everyone in the organization. MaritzCX also recently introduced CXEvolution, a framework for assessing, measuring and prescribing specific actions proven to link customer experience maturity with financial outcomes.
"We are honored to be recognized for our work with organizations to focus their CX efforts on business outcomes," said Carine Clark, president and CEO of MaritzCX.
Temkin Group's CX Vendor Excellence Award recognizes vendors that provide products and services that help companies improve the customer experience they deliver. The nominations are judged based on their capabilities, results, and client case studies. The scoring also includes a survey of their existing clients.
"Congratulations to MaritzCX for winning a 2016 Customer Experience Vendor Excellence Award. We had a very strong group of nominees this year, and MaritzCX stood out for how well it is helping companies improve their customer experience," said Bruce Temkin, managing partner, Temkin Group.
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About Temkin Group:
Temkin Group is a customer experience (CX) research and consulting firm.
Published: Friday, April 8, 2016