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News : Mark Warner Signs Up to Use Zolv’s Call Centre Platform SalesAssist
May 23, 2014 -- Beach and ski operator Mark Warner has agreed a deal with software developer Zolv to use its SalesAssist call centre platform.
The firm has signed a multi-license agreement with the Leeds-based developer following successful trials of SalesAssist.
The platform enables customers and call centre agents to collaborate on a shared web session and allows the retailer to push rich content such as images and video to the customer.
It said Mark Warner reported an increase in on-the-spot bookings and significant improvements to conversion rates and upsell opportunities during the trial.
Additionally, Mark Warner has been using SalesAssist as an information library and training tool in order to increase efficiency in the workplace, speed up processes and ensure information is up to date.
Tim Locke, head of sales and marketing for Mark Warner, said: "SalesAssist has exceeded our expectations and has given extra confidence to our sales team leading to an increase in conversion rates and average booking revenue.
"All our information is now in one place and customers can visualise their holiday more easily and effectively, so quickening the decision process.
Posted by Veronica Silva Cusi, news correspondent
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Zolv is a software design company specialising in developing online travel applications.
Published: Tuesday, May 27, 2014