Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used




Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used


This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties


Here are some suggested Connections for you! - Log in to start networking.

Cansu Kizir
Product Owner - TOBi Chatbot
Thamer Noori
Director of Industrial Security and Safety Dept.
Abhinandan Jain
Chief Growth Officer

News : Market-Defining Gartner Analyst Jim Davies Joins Calabrio as Chief Experience Officer

#contactcenterworld, @Calabrio

Minneapolis, MN  November 9, 2022 -- Jim Davies, the former Gartner analyst who helped define and nurture the market segments for workforce optimization (WFO), workforce engagement management (WEM), and voice of the customer (VoC) solutions has joined Calabrio, the workforce performance company, as Chief Experience Officer (CXO).

In this new executive leadership role, Davies will work directly with Calabrio customers and prospects to prioritize customer-first contact center strategies enabled by engaged employees and elevate their use of technology to better leverage deep VoC data and insights. He will also help translate Calabrio’s own end-user feedback into the product roadmap and act as a resource for sharing customer challenges and opportunities across internal Calabrio departments. 

"As we began to think about this role, I immediately thought about Jim as the perfect candidate. We are really glad that he saw it that way too and agreed to continue his thought leadership with us here at Calabrio," said Tom Goodmanson, President and CEO of Calabrio. "He has a deep understanding of the operational challenges facing contact centers today and where workforce performance solutions can level up the customer journey. Jim was at the forefront of the customer-first movement, advising companies to take a deeper look at how agent performance and engagement can directly correlate to business-elevating customer experiences (CX)."

Davies joins Calabrio from Gartner where he served as Vice President of research for over 20 years. During his tenure, he advised thousands of organizations across the globe on how to best adopt CX, WFO, and WEM strategies and technologies. He was especially well-known for helping brands initiate successful VoC programs, both to collect the right data and build strong VoC data-driven activations to enact real change across the organization. Davies was instrumental in creating Gartner Magic Quadrants for Customer Relationship Management (CRM), VoC and WEM (previously WFO), which are relied on today as the gold standard for understanding and evaluating the vendor landscape.

"I’ve been tracking Calabrio for well over a decade and relish the opportunity to be a part of their journey. CX organizations across the world have access to huge volumes of data. What Calabrio does differently is use that data to not just provide a holistic view of the customer experience but also the agent experience, and from there improve both journeys. Agents are fundamental to the melting pot of customer service where the engagement level of an agent can make or break the experience a customer receives. Calabrio has the services and support organization and customer-first mindset to help bring these improvements to life for their customers," said Davies. "As CXO I’ll be taking a proactive approach to ensure every customer optimizes their investment in the Calabrio ONE suite and make them genuine advocates. I also want to hear their pain points and fully understand their experiences so Calabrio can continue to evolve and lead as a trusted ally."

#contactcenterworld, @Calabrio

About Calabrio:
Company LogoThe digital foundation of a customer-centric contact center, the Calabrio ONE suite helps enrich and understand human interactions, empowering your contact center as a brand guardian. We maximize agent performance, exceed customer expectations, and boost workforce efficiency using connected data, AI-fueled analytics, automated workforce management and personalized coaching. Only Calabrio ONE unites WFO, agent engagement and business intelligence solutions into a true-cloud, fully integrated suite that adapts to your business.
  Company Blog   Company RSS Feed   Company Facebook   Company Twitter   Company YouTube   Company LinkedIn   Company Profile Page

Today's Tip of the Day - Environmental Considerations

Read today's tip or listen to it on podcast.

Published: Thursday, November 10, 2022

Printer Friendly Version Printer friendly version

About us - in 60 seconds!

Submit Event

Upcoming Events

The 19th EMEA Annual Best Practices Conferences are here! Meeting Point for the World's Best Contact Center & CX Companies Read More...
The 19th Asia Pacific Annual Best Practices Conferences are here! Meeting Point for the World's Best Contact Center & CX Companies Read More...
The 19th World Final Annual Best Practices Conferences are here! Meeting Point for the World's Best Contact Center & CX Companies Read More...

Newsletter Registration

Please check to agree to be placed on the eNewsletter mailing list.

Industry Champion Award Leaderboard

Most active award entrants in the past 48 hours! - Vote for Others / About Program
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
session cookie set = True
session page-view-total = 1
session page-view-total = 1
applicaiton blnAwardsClosed = True
session blnCompletedAwardInterestPopup = False
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =