Belmont, CA, USA, Nov, 2018 -- RingCentral, Inc. (NYSE:RNG), a provider of global enterprise cloud communications and collaboration solutions, announced that Market Force Information (Market Force), a provider in customer experience management, has selected RingCentral to expand its contact center operations and enhance productivity of its global workforce across multiple locations in US, Canada, and Europe.
Market Force was seeking a contact center solution that would better support the growth of its customer experience management business.
Previously, Market Force had a contact center system that was limited in reporting capabilities and did not enable mobility. Market Force was working to enhance its ability to more efficiently report call center data to other groups across the organization, and optimize schedules and associates’ performance against key indicators. The previous system was less effective in enabling agents to work from home, impeding mobility, which is a core part of the company’s future operations to meet customer and business demands. With RingCentral Collaborative Contact Center, Market Force now has integrated team messaging capabilities for faster communication across teams, enhanced mobility, and real-time analytics to enable greater customer responsiveness.
"Given the growth that our customer experience management business is experiencing globally, we feel RingCentral is key to us continuing to serve our clients and their customers at a very high level," said Ryan Stewart, Vice President of Canadian Operations, Market Force. "RingCentral’s contact center solution is the best I’ve worked with in my 20 plus years in this business. Paired with RingCentral Glip team messaging, we’re able to get the right information to the right people in real time, avoiding the additional email traffic that burdens organizations and slows customer response. It has fundamentally been a game changer."
"Market Force is a great example of how RingCentral’s Collaborative Contact Center solution can serve customers very effectively," said John Finch, Associate Vice President of Contact Center Product Marketing, RingCentral. "The powerful combination of RingCentral’s team messaging and contact center capabilities enables organizations like Market Force to accelerate the pace at which they respond to customers, opening the door to new opportunities."
Posted by Veronica Silva Cusi, news correspondent
About RingCentral, Inc.:
RingCentral is a publicly traded provider of cloud-based phone systems for businesses. It is headquartered in Belmont, California and has offices in Denver, Colorado; Manila, Philippines; Xiamen, China; St. Petersburg, Russia and Odessa Ukraine.
About Market Force Information:
Market Force Information® (Market Force) provides location-level customer experience management solutions to protect your brand's reputation, delight customers, and make more money. Founded in 2005, we continue to grow our global presence with offices in the United States, Canada, United Kingdom, France and Spain. We are proud to serve clients ranging from the Fortune 10 brands to emerging brands with high growth potential. Our clients' success is our own, and with that comes a deep commitment to helping our clients optimize growth for every location. Clients: * Retail * Restaurant * Convenience Store & Gas Station * Hospitality * Grocery & Drug * Banking & Financial Services * Movie Theatres & Studios
Published: Monday, November 5, 2018
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