News : Market Force Information Launches SocialForce Reviews for Brand Management
Louisville, CO, US, Jan 17, 2017 -- Market Force Information (Market Force), a provider in customer experience management, has launched SocialForce Reviews, a social reviews aggregation tool that delivers insights from multiple social feeds to retailers, restaurants, retail banks and other multi-location businesses. SocialForce Reviews helps businesses manage their brands by tracking and analyzing social reviews that pertain to them, and providing a vehicle to quickly respond to negative posts.
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The addition of SocialForce Reviews to the KnowledgeForce platform enhances a brand’s ability to measure the full customer experience – for the brand or at the location level - and complements existing data streams, such as mystery shopping feedback, customer satisfaction surveys, employee engagement surveys, social media analyses and contact center interactions.
"It is critical for multi-location businesses to have a solid grasp on how each location is delivering against their brand promise and customer experience metrics, but it can be hard to keep up with every online review," said Cheryl Flink, chief strategy officer for Market Force. "SocialForce Reviews helps them stay in the know and identify opportunities to delight customers and protect their brand reputation."
Posted by Veronica Silva Cusi, news correspondent
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About Market Force Information:
Market Force is a provider of customer intelligence solutions and customer experience research.
Published: Wednesday, January 25, 2017
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