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Upcoming Events






News : Marks and Spencer and John Lewis are Hiring Hundreds in Plymouth

#contactcenterworld, @sitel_worldwide

Plymouth, England, March, 2017 -- Hundreds of call centre jobs are created by an international company at the Ship building in Derriford.

US firm Sitel is recruiting up to 700 people to work at the building in Brest Road, who will work in a call centre acting for John Lewis, Marks and Spencer and Sitel itself.

Two positions are already being advertised - Operations Manager and Customer Service Advisor for John Lewis.

It comes as a report reveals that Plymouth firms are becoming more cautious about creating jobs as Brexit looms but there is still huge demand in factories and call centres.

Metal fabricators are among skilled workers in demand, along with assembly line staff.

The ManpowerGroup Employment Outlook Survey has revealed a fall in hiring optimism in the South West.

But there remains high demand for permanent and manufacturing roles.

But the report stresses that employers in the South West are becoming more cautious about hiring as they move deeper into 2017.

ManpowerGroup, the world's workforce experts, said that though employment optimism in the region is in line with the national average at +5 per cent, the South West is one of seven regions facing a falling outlook.

Simon Edwards, operations director at ManpowerGroup, said: "South West employers are clearly a little apprehensive about the future, but we're seeing enough life in the hiring market to suggest jobseekers can be cautiously optimistic.

"There remain plenty of opportunities across sectors, despite the slowdown in overall sentiment.

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"In fact, permanent roles are increasingly available, with operations supervisors, quality engineers and support specialists in particularly high demand.

"We are also seeing an increase in demand for manufacturing roles, particularly for those with specialised skills.

"Such roles are difficult to fill, so employers are keen to secure quality candidates.

"Metal fabricators, for example, are in luck.

"In Plymouth, the expansion of call centres for Sitel, Marks & Spencer and John Lewis are helping to drive jobs positivity.

"We are also seeing strong demand for assembly line, production officers, and temporary end-of-production roles in the city.

"The South West may have lowered hiring expectations generally, but there are still good opportunities out there for employers and candidates."

Nationally, private sector hiring has dropped to its weakest level since Q1 2014.

Employers in six of the nine sectors surveyed reported a falling outlook.

The overall Net Employment Outlook, which includes both public and private sector employers, has dropped two points to +5 per cent.

Mark Cahill, ManpowerGroup UK managing director, said: "The impending trigger of Article 50 is clearly affecting confidence in the jobs market.

"The private sector plans to hire at its slowest rate since 2014 (+4 per cent), with only construction, manufacturing and transport and communications planning to hire at previous levels.

"The employment rate is at its highest level since records began in 1971, but if you lift the bonnet to look at the engine of the economy, job creation has slowed and employers are becoming more cautious.

"The companies which have powered Britain's economy through the immediate post-referendum period are easing off the gas."

All but five regions report falling outlooks for the coming three months compared to the previous quarter, he said.

"The biggest fallers are the two strongest Remain-supporting areas of the UK: Scotland, down 11 points to -3 per cent and London, down five points to +3 per cent, "Mr Cahill said.

The West Midlands and Yorkshire & the Humber both fell three points to +5 per cent.

The North East and South East are both down one point to +5 per cent and +4 per cent respectively.

Northern Ireland and the North West are the only risers, both up three points to +7 per cent and +6 per cent respectively.

Three regions report unchanged Outlooks: the East (+9 per cent) is still the most optimistic region ahead of the East Midlands (+8 per cent), while Wales (+2 per cent) reports the second weakest outlook in the UK.

#contactcenterworld, @sitel_worldwide

Posted by Veronica Silva Cusi, news correspondent

About Sitel:
Company LogoWe are a global outsourcing provider of customer experience management with 150 offices across 25 countries and more than 75,000 associates speaking 48 languages. Our contact center associates deliver customer experiences every day. We are here to help you with any business process outsourcing needs you might have.
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Today's Tip of the Day - Pound-Hash-Number!

Read today's tip or listen to it on podcast.

Published: Friday, March 17, 2017

Printer Friendly Version Printer friendly version

2020 Buyers Guide Knowledge Management


Combines knowledge management with call support as continue improvement.

eGain Corporation

eGain Knowledge + AI
eGain's knowledge management software, powered with Case-Based Reasoning, an Artificial Intelligence technology, lets you provide intranet or extranet access to the common knowledge base, enabling contact center agents to provide distinctive, productive, and brand-aligned experiences in every interaction, across all channels and touchpoints.


Knowmax is a knowledge management software for enterprises. Customer service of any organization can leverage this tool to create, curate & distribute the knowledge at assisted as well as digital channels promoting self service.


Increase customer loyalty, drive revenue and boost customer lifetime value with the Synthetix suite of AI-powered integrated customer contact tools.

Synthetix was founded in 2001 and since then has become a leading innovator in creating multi-channel online customer service software. We are also known as one of the pioneers for AI-driven Virtual Agent technology, creating Virtual Agents for companies like the BBC, Vauxhall, and Ford, comparable to Siri, Cortana and Google Now, before they became the norm.

We believe that customer service across all customer touch-points should be simple, efficient and, above all, consistent. Our technology has assisted in reducing our clients’ inbound...
(read more)
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