#contactcenterworld, @martellotech, @orangebusiness
Ottawa, Ontario April 7, 2022 -- Martello Technologies Group Inc., ("Martello" or the "Company") (TSXV:MTLO), a developer of enterprise digital experience monitoring ("DEM") solutions, announced a partnership with Orange Business Services ("Orange"), the business services arm of Orange SA, a global network-native digital services company. Martello’s Vantage DX SaaS platform will be integrated in the Orange Business Together with Microsoft portfolio. As a global provider of end-to-end and fully managed collaboration services for multinational enterprises, Orange Business Services provides its customers with enriched collaboration solutions based on Microsoft Teams and Orange voice capabilities.
"Martello’s Vantage DX provides the solution to a key visibility gap in the delivery of Microsoft Teams Phone services," said Richard Heaps, Global Product Management lead for Unified Communication as a Service for Orange Business Services. "Until the introduction of Vantage DX, there was no superior solution on the market which could tell us exactly where there were performance problems impacting Teams calling or meetings. Vantage DX can identify whether these issues are related to the ISP, the SIP trunk provider or the session border controller (SBC), which makes our service delivery more proactive, efficient and competitive." Vantage DX is the only monitoring solution on the market today that provides end-to-end visibility into every component of a Teams Phone call or meeting. This allows IT personnel to identify where performance problems are occurring and who is impacted, enabling quick resolution. The result is Operator Connect partners like Orange can deliver consistently high-quality calling experiences.
"We’re exceptionally pleased that Vantage DX has become a part of Orange Business Service’s Operator Connect and Direct Routing as a Service offering," said John Proctor, President and CEO of Martello. "As demand for Microsoft Teams Phone continues to grow, we are pleased to provide Operator Connect partners like Orange with the industry’s only Microsoft Teams monitoring solution which offers deep insight into every component of the Teams Phone call, ensuring these partners can deliver the exceptional call experiences that Microsoft Teams is known for."
About Martello:
Martello Technologies is headquartered in Ottawa, Canada with staff in Canada, the Netherlands, the United States and France. We offer solutions that deliver confidence in the performance of real-time services on cloud and enterprise networks. Our products include unified communications (UC) performance management software, IT systems visualization software and SD-WAN technology.
About Orange Business Services:
Orange Business Services is the enterprise communications arm of France Telecom. 
Published: Friday, April 8, 2022
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