#contactcenterworld, @martellotech, @Microsoft

Ottawa, Ontario March 30, 2021 -- Martello Technologies Group Inc., ("Martello" or the "Company") (TSXV:MTLO), a developer of enterprise Digital Experience Monitoring ("DEM") solutions, announced the launch and controlled availability of the iQ digital experience analytics platform with integrated Microsoft 365 monitoring. The product launch, part of Martello’s FY22 growth plan, comes as Enterprise Management Associates (EMA) released a report this week which presents a business case for Martello DEM for enterprises using Microsoft 365.

Teaming Martello iQ and Gizmo Microsoft 365 monitoring gives businesses the ability to know, understand and act on Microsoft 365 performance and availability by combining insight into the end user experience with actionable context about the user’s IT and network environment. Martello is making it easier for businesses to achieve these benefits by integrating the iQ and Gizmo solutions into a common platform. The solution is now in controlled availability, with Gizmo customers receiving early access to the integrated iQ platform. This common platform is a step in Martello’s Microsoft DEM product innovation plan, which will include real user monitoring and active network path monitoring. The plan aims to bring more value to businesses using Microsoft 365, no matter where their users are located.

The report, authored by EMA Research Director Valerie O’Connell, looks at the Threshold of Investment (TOI) of Martello’s Microsoft DEM solutions, an approach which combines quantifiable metrics and qualitative gains to determine the point at which it makes more business sense to invest in an improvement than to continue funding the status quo. According to O’Connell, the TOI case for Martello is compelling and clear.

"There are arguably no other solutions that match the impact Microsoft 365 solutions have on the day-to-day work life of its users," said O’Connell. "A bad day for Microsoft 365 is a bad day at work wherever that may be. The case for Martello is clear. The quantitative savings and qualitative benefits argue that implementing this DEM solution makes more sense than continuing to accept "Microsoft is down" as a substitute for outstanding service."

According to the EMA report, Microsoft 365 health is directly connected to employee productivity, making DEM a C-Suite priority. Furthermore, with the global workforce shifting to remote work in response to the global pandemic, workers are relying on Microsoft 365, and Microsoft Teams in particular, more than ever before. Martello CEO John Proctor echoes this sentiment, saying: "The CIOs and CEOs I speak with view Microsoft 365 and Microsoft Teams as a critical pillar in driving the productivity of their entire workforce, no matter where they are. Because of this, DEM is increasingly being seen as a ‘must have’, rather than a ‘nice to have’."

#contactcenterworld, @martellotech, @Microsoft