#contactcenterworld, @martellotech, @datacom
Ottawa, ON, July, 2022 -- Martello Technologies Group Inc., ("Martello" or the "Company") (TSXV: MTLO), a developer of enterprise digital experience monitoring ("DEM") solutions to optimize the Microsoft Modern Workplace, announced a partnership with Datacom, a New Zealand headquartered IT services company offering management and consulting, cloud services, data centre services, custom software development, and payroll services. The partnership enables Datacom to offer Vantage DX to its customers as part of its Microsoft Teams managed service, and to resell the software to customers.
A Microsoft Cloud Solutions Provider, Datacom will offer Vantage DX to customers as part of its Microsoft Modern Workplace offering. Vantage DX is the Microsoft-recommended monitoring and analytics solution for Microsoft Teams, providing deep insight that enhances the user experience for Teams video, chat and phone calls, as well as Microsoft 365 applications such as SharePoint.
"Many of our customers operate in regulated environments where Microsoft Teams uptime and user experience are mission critical", said Alexis Weekes, General Manager – Microsoft 365 at Datacom. "Vantage DX ensures that we can deliver an improved user experience for Microsoft cloud communications and collaboration services. We have several customers looking to implement Vantage DX and have already closed our first customer for the software."
"Partnering with Datacom extends Martello's reach into the Asia Pacific region, bringing the benefits of Vantage DX to more government and enterprise clients", said John Proctor, President and CEO of Martello. "As a trusted advisor to many government and commercial clients in the region, Datacom is an ideal partner for Martello. Our software is sought by organizations who need to ensure their employees and clients have high quality and uninterrupted Microsoft Teams user experiences. We're pleased to work together with Datacom to bring Vantage DX to both government and enterprise clients across the Asia Pacific region."
Martello Technologies is headquartered in Ottawa, Canada with staff in Canada, the Netherlands, the United States and France. We offer solutions that deliver confidence in the performance of real-time services on cloud and enterprise networks. Our products include unified communications (UC) performance management software, IT systems visualization software and SD-WAN technology.
Datacom is one of the largest Technology Service Company's in Australasia region. We have a 40 year history specialize in delivering a brand customer experience for leading global Technology companies. We offer flexibility and choice, an engaged team of people, an open book approach and a customer focus second-to-none.
Published: Tuesday, July 19, 2022
Automated Language Testing
Emmersion offers automated assessments to quickly and accurately test speaking, writing, and grammar fluency in 9 languages and counting. We help contact centers improve CSAT scores by screening for top talent and retaining top performers.
HireTrax, MainTrax's standalone pre-hire virtual interviewing solution, automatically analyzes the behavioral characteristics found in each candidate's VOICE to help you select reps better suited for the specific job at hand. After all, agents speak with your customers for hours each day so it's vital they possess the behavioral characteristics and personality traits necessary to be successful. By picking those with tendencies of empathy and positive behavioral traits, you'll have a higher caliber of candidates who will perform better on the job and stay.
|3.)||Orion Learning Services Inc.|
Assessments for Recruitment, Talent Management, Succession Planning
Looking for assessment tools to help you recruit faster, better and more accurately?
Orion Learning offers a full suite of assessment tools designed to target and report on candidate potential. Our tools are used for recruitment, talent management, succession planning and coaching/mentoring. All of the tools are delivered online and the reports are available online and will provide you with an amazing view of the candidate/individual's potential, interview questions, coaching/mentoring steps and much more.
If you're looking to find the candidate/individual with the highest potential, call Orion today!
VADS Recruitment Services
VADS Indonesia provides a recruitment process with strict selection with various requirements according to client needs. VADS Indonesia also has a database of trained candidates so that it can meet the agent needs quickly and in large numbers.
Contact Centre Behavioural Assessments
SalesMatch is an intelligent web based sales and contact centre behavioural assessment platform. It is based on the well known, tried and tested DISC psychometric theory, used by thousands of organisations round the world.
- Reduces Agent Attrition - By selecting the right agent for the role
- Increases Performance - By matching the character profile to the task
- Reduces Time Off - A well matched profile to the role reduced work
- Reduces Recruitment Costs - By early identification of the right candidates
Putting the right person in the job role has become the key focus in the drive...
|6.)||TactiCall Recruitment Services|
TactiCall Recruitment Services
Temporary / Labour Hire / Contingent and Contract Hire
Recruitment Consulting Services
Assessment Centre Design and Facilitation
I am checking out all the amazing and daily updated content on ContactCenterWorld.com and networking with professionals worldwide
Send To Friends Post On My Wall