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News : Martello Expands its Hospitality Presence with Network Performance Portfolio

#contactcenterworld, @martellotech, @mrb_pr

Houston, Texas June 19, 2018 -- Martello, a provider of network performance management solutions for real-time communications, continues to grow its footprint in the hospitality industry, leveraging new technologies and partnerships. 

Hotel properties choose Martello’s solutions to centrally manage, control and optimize their network, both for guest high speed Internet access (HSIA) and their corporate network. "Many hotel properties today are suffering because of antiquated private circuits with low bandwidth that are struggling to support their entire network," said Todd Shobert, Chief Technology Officer at Safety NetAccess, an Elite Partner of Elfiq Networks for over 10 years. "Martello’s latest innovations offer us the flexibility to build our own SD-WAN solution to remotely manage our clients’ entire WAN infrastructure, supplementing it with additional bandwidth and optimizing it for superior quality of experience."

By leveraging zero-touch provisioning and analytics capabilities, hotel properties and operators can monitor and maintain a network while saving on the cost of bandwidth, thanks to the company’s link aggregation and SD-WAN technologies. Working hand in hand with Martello’s fault and performance management software as a service (SaaS), it’s now possible to optimize real-time traffic such as VoIP to improve the overall Quality of Experience.

"Hospitality is a 24/7 business, and Martello’s software-as-a-service has been keeping Firmdale ahead of UC network performance problems for more than 4 years, improving our guest experience," said Mark Rupert Read, Director of IT at Firmdale Hotels. "Martello is always improving and augmenting its offering, solving more of our network performance challenges from a single pane of glass".

"Hotels face significant competitive pressures, and Martello is helping its customers deliver the kind of guest experience that will make them successful", said John Proctor, President and CEO of Martello. "Fast, reliable internet, VoIP and collaboration are key for today’s guest, and Martello makes it possible with performance management solutions that specialize in real-time communications".

#contactcenterworld, @martellotech, @mrb_pr


About Martello:
Company LogoMartello Technologies is headquartered in Ottawa, Canada with staff in Canada, the Netherlands, the United States and France. We offer solutions that deliver confidence in the performance of real-time services on cloud and enterprise networks. Our products include unified communications (UC) performance management software, IT systems visualization software and SD-WAN technology.
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About MRB PR:
Company LogoMRB PR is a public relations company.
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Today's Tip of the Day - Find The Right Solution

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Published: Wednesday, June 20, 2018

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2021 Buyers Guide Automated Call Distributors

 
1.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
PH: +1 512-872-7565

2.) 
Teckinfo Solutions Pvt. Ltd.

InterDialog UCCS
InterDialog UCCS inbound call center software caters to all incoming customer requests. These incoming requests can come through any channel of customer’s choice e.g. voice, video, email, chat, WhatsApp, facebook etc.. company page or from an integrated website chat. Using InterDailog UCCS call centers can respond to inquiries of the customers and they can also register the complaints of customer as a customer support desk.

3.) 
voiptime

Voiptime Contact Center
Our contact center solution allows processing the high volume of client requests from different channels (voice, webchat, email, web callbacks), running massive outbound dialing campaigns, and makes all call center operations visible for management. Voiptime Cloud Contact Center is a professional calling solution for outbound and inbound calls. It’s a plug-and-play software that immediately increases the productivity of your call center department. With the help of our solution you are able to:
- Automate lead prospecting and have 4x more live conversations daily;
- Increase the agent occupancy up to 80-90% with the help of the fastest Predictive dialer;
- Smooth out the peaks of calls by...
(read more)
PH: 1-720-362-5005
 

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