#contactcenterworld, @martellotech, @Microsoft
Ottawa, Canada (February 22, 2021-- Martello Technologies Group Inc., ("Martello" or the "Company") (TSXV:MTLO), a provider of digital experience monitoring (DEM)solutions, announced that its iQ software solution has received a 4.5/5 rating in a product review by Microsoft MVP Brien Posey, published on TechGenix. Martello iQ is a digital experience and IT analytics platform that consolidates and analyzes data from multiple monitoring, IT services management and business applications for a more comprehensive view of how critical services and applications, such as Microsoft 365 are performing.
"Rather than simply building a third-party monitoring tool as so many other vendors have done, Martello has created a tool that not only imports the data produced by all of your existing monitoring tools, but performs root cause analysis to increase the availability of critical IT services," said Brien Posey. "Multitenancy in iQ is especially valuable, allowing IT teams to monitor multi-cloud environments such as multiple Azure subscriptions. Though multitenancy is becoming increasingly common, relatively few IT tools currently support it, so this is an important differentiator for Martello iQ."
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TechGenix, which provides content and reviews to IT professionals globally, published the ‘gold star’ review this month, highlighting the tool’s value to enterprise IT professionals. The review cited several factors in determining the Martello iQ product’s score, including the dozens of integrations it supports, ingesting data from all of the disparate tools that an enterprise class organization is likely to be using. The solution’s multitenancy is another critical capability highlighted by Posey, allowing IT teams to monitor multi-cloud environments such as multiple Azure subscriptions. The Martello iQ software’s ability to not only ingest but also perform root cause analysis dramatically reduces the time required to solve problems, by reducing the complexity that is inherent in monitoring hybrid cloud resources. This can help organizations increase the availability of critical IT services.
Leiden University Medical Center (LUMC) in the Netherlands uses iQ: "Martello’s solutions have grown with us and helped us manage our multi domain and hybrid cloud environment more effectively," said Willem Bouwman, IT Specialist, SQL Database and Monitoring Engineer in the Information Technology and Digital Innovation department of Leiden University Medical Center. Read the Leiden University Medical Center Case Study.
Martello Technologies is headquartered in Ottawa, Canada with staff in Canada, the Netherlands, the United States and France. We offer solutions that deliver confidence in the performance of real-time services on cloud and enterprise networks. Our products include unified communications (UC) performance management software, IT systems visualization software and SD-WAN technology.
At Microsoft, we're motivated and inspired every day by how our customers use our software to find creative solutions to business problems, develop breakthrough ideas, and stay connected to what's most important to them. We are committed long term to the mission of helping our customers realize their full potential. Just as we constantly update and improve our products, we want to continually evolve our company to be in the best position to accelerate new technologies as they emerge and to better serve our customers.
Published: Wednesday, February 24, 2021
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