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News : Martello iQ Wins Top Marks in TechGenix Product Review

#contactcenterworld, @martellotech, @Microsoft

Ottawa, Canada (February 22, 2021-- Martello Technologies Group Inc., ("Martello" or the "Company") (TSXV:MTLO), a provider of digital experience monitoring (DEM)solutions, announced that its iQ software solution has received a 4.5/5 rating in a product review by Microsoft MVP Brien Posey, published on TechGenix. Martello iQ is a digital experience and IT analytics platform that consolidates and analyzes data from multiple monitoring, IT services management and business applications for a more comprehensive view of how critical services and applications, such as Microsoft 365 are performing.

"Rather than simply building a third-party monitoring tool as so many other vendors have done, Martello has created a tool that not only imports the data produced by all of your existing monitoring tools, but performs root cause analysis to increase the availability of critical IT services," said Brien Posey. "Multitenancy in iQ is especially valuable, allowing IT teams to monitor multi-cloud environments such as multiple Azure subscriptions. Though multitenancy is becoming increasingly common, relatively few IT tools currently support it, so this is an important differentiator for Martello iQ."

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TechGenix, which provides content and reviews to IT professionals globally, published the ‘gold star’ review this month, highlighting the tool’s value to enterprise IT professionals. The review cited several factors in determining the Martello iQ product’s score, including the dozens of integrations it supports, ingesting data from all of the disparate tools that an enterprise class organization is likely to be using. The solution’s multitenancy is another critical capability highlighted by Posey, allowing IT teams to monitor multi-cloud environments such as multiple Azure subscriptions. The Martello iQ software’s ability to not only ingest but also perform root cause analysis dramatically reduces the time required to solve problems, by reducing the complexity that is inherent in monitoring hybrid cloud resources. This can help organizations increase the availability of critical IT services.

Leiden University Medical Center (LUMC) in the Netherlands uses iQ: "Martello’s solutions have grown with us and helped us manage our multi domain and hybrid cloud environment more effectively," said Willem Bouwman, IT Specialist, SQL Database and Monitoring Engineer in the Information Technology and Digital Innovation department of Leiden University Medical Center. Read the Leiden University Medical Center Case Study.

#contactcenterworld, @martellotech, @Microsoft


About Martello:
Company LogoMartello Technologies is headquartered in Ottawa, Canada with staff in Canada, the Netherlands, the United States and France. We offer solutions that deliver confidence in the performance of real-time services on cloud and enterprise networks. Our products include unified communications (UC) performance management software, IT systems visualization software and SD-WAN technology.
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About Microsoft:
Company LogoAt Microsoft, we're motivated and inspired every day by how our customers use our software to find creative solutions to business problems, develop breakthrough ideas, and stay connected to what's most important to them. We are committed long term to the mission of helping our customers realize their full potential. Just as we constantly update and improve our products, we want to continually evolve our company to be in the best position to accelerate new technologies as they emerge and to better serve our customers.
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Today's Tip of the Day - Voice Mail Timeout!

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Published: Wednesday, February 24, 2021

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2021 Buyers Guide Payment Services

 
1.) 
Branch

Branch Employer Payments Platform - Earned Wage Access
Give employees instant access to a portion of their earned wages before payday! Branch helps businesses modernize their payment methods to empower working Americans. Earned wage access—with no-fee banking and access to a digital wallet and free debit card—are just some of the tools in our fast, free, and flexible platform. With Branch, businesses streamline existing payroll processes, save money, and provide faster payments and free digital banking to their employees—no pre-funding or capital required.

2.) 
Eckoh

CallGuard, ChatGuard,
Securing payments for on-premise or remote agents for telephone, IVR, web, mobile, Chat and Chatbot.

A patented technology that is flexible way to take secure, PCI DSS compliant payments via live agents over the telephone, web, Chat, Chatbot, or IVR. No sensitive data enters the contact centre environment so, agents do not see, hear, store or record any card or personal details.

CallGuard can be deployed in various ways to fit the way your contact centre works. The solution can de-scope all, or parts, of your contact centre from the scope of PCI DSS compliance and works just as well for on-premise or home/remote working agents.

ChatGuard makes payments in Chat PCI DSS compliant and...
(read more)

3.) 
PayGuard

PayGuard®
Award-winning PCI compliance phone and multi-channel payment application.

PayGuard® is easy to deploy, very easy for agent to use from the office/contact centre or from home and is affordable.
 

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