Ottawa, Canada September 4, 2019 –day-- Martello Technologies Group Inc., ("Martello" or the "Company") (TSXV: MTLO), a provider of solutions that deliver clarity and control of complex IT environments, announced that 4Sight Communications, a Mitel Gold Solutions Partner in the United Kingdom says it has improved its remote fix rate after standardizing on Mitel Performance Analytics (MPA). MPA is the software developed by Martello and offered by Mitel to its partners and customers, which monitors the performance of Mitel unified communications (UC) systems and provides troubleshooting and reporting to address problems, from a single dashboard.
4Sight is a provider of business telecommunications and managed services for mid to large public sector organisations and private businesses across the UK and internationally. These range across all verticals such as professional services, 5-star boutique hotels, International transport hubs and local government to name a few, all of whom trust 4Sight to proactively monitor their telecommunication estates.
4Sight began working with Martello in 2013, recognizing the importance of proactively monitoring and managing Mitel communications platforms. 4Sight monitors a range of device types using MPA, including MiVoice Business, MiCollab, MiContact Center, as well as servers, switches and routers.
"At 4Sight, we believe a support agreement is not an insurance policy to be claimed against in the event of a problem. We believe in preventing the problems from happening in the first place," said Simon Turner, Managing Director of 4Sight Communications. "Mitel Performance Analytics (MPA) has helped us achieve a 98% remote fix rate and service excellence."
"Martello’s software can help provide a competitive differentiator for solutions partners who want to win and retain customers," said John Proctor, President and CEO of Martello. "4Sight saw a need in the industry to provide proactive service assurance, and we’re pleased that Mitel Performance Analytics has helped them to achieve service excellence."
#contactcenterworld, @4sightcomms, @martellotech
Martello Technologies is headquartered in Ottawa, Canada with staff in Canada, the Netherlands, the United States and France. We offer solutions that deliver confidence in the performance of real-time services on cloud and enterprise networks. Our products include unified communications (UC) performance management software, IT systems visualization software and SD-WAN technology.
Published: Friday, September 20, 2019
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