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News : Martello Partner and Early Adopter 4Sight Communications Improves Remote Fix Rate with Mitel Performance Analytics

#contactcenterworld, @4sightcomms, @martellotech

Ottawa, Canada September 4, 2019 –day-- Martello Technologies Group Inc., ("Martello" or the "Company") (TSXV: MTLO), a provider of solutions that deliver clarity and control of complex IT environments, announced that 4Sight Communications, a Mitel Gold Solutions Partner in the United Kingdom says it has improved its remote fix rate after standardizing on Mitel Performance Analytics (MPA). MPA is the software developed by Martello and offered by Mitel to its partners and customers, which monitors the performance of Mitel unified communications (UC) systems and provides troubleshooting and reporting to address problems, from a single dashboard.

4Sight is a provider of business telecommunications and managed services for mid to large public sector organisations and private businesses across the UK and internationally. These range across all verticals such as professional services, 5-star boutique hotels, International transport hubs and local government to name a few, all of whom trust 4Sight to proactively monitor their telecommunication estates.

4Sight began working with Martello in 2013, recognizing the importance of proactively monitoring and managing Mitel communications platforms. 4Sight monitors a range of device types using MPA, including MiVoice Business, MiCollab, MiContact Center, as well as servers, switches and routers.

"At 4Sight, we believe a support agreement is not an insurance policy to be claimed against in the event of a problem. We believe in preventing the problems from happening in the first place," said Simon Turner, Managing Director of 4Sight Communications. "Mitel Performance Analytics (MPA) has helped us achieve a 98% remote fix rate and service excellence."

"Martello’s software can help provide a competitive differentiator for solutions partners who want to win and retain customers," said John Proctor, President and CEO of Martello. "4Sight saw a need in the industry to provide proactive service assurance, and we’re pleased that Mitel Performance Analytics has helped them to achieve service excellence."

#contactcenterworld, @4sightcomms, @martellotech


About Martello:
Company LogoMartello Technologies is headquartered in Ottawa, Canada with staff in Canada, the Netherlands, the United States and France. We offer solutions that deliver confidence in the performance of real-time services on cloud and enterprise networks. Our products include unified communications (UC) performance management software, IT systems visualization software and SD-WAN technology.
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Today's Tip of the Day - Find The Right Solution

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Published: Friday, September 20, 2019

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2021 Buyers Guide Recruitment Products/Services

 
1.) 
MainTrax

HireTrax
HireTrax, MainTrax's standalone pre-hire virtual interviewing solution, automatically analyzes the behavioral characteristics found in each candidate's VOICE to help you select reps better suited for the specific job at hand. After all, agents speak with your customers for hours each day so it's vital they possess the behavioral characteristics and personality traits necessary to be successful. By picking those with tendencies of empathy and positive behavioral traits, you'll have a higher caliber of candidates who will perform better on the job and stay.
PH: 612-817-4090

2.) 
Orion Learning Services Inc.

Assessments for Recruitment, Talent Management, Succession Planning
Looking for assessment tools to help you recruit faster, better and more accurately?

Orion Learning offers a full suite of assessment tools designed to target and report on candidate potential. Our tools are used for recruitment, talent management, succession planning and coaching/mentoring. All of the tools are delivered online and the reports are available online and will provide you with an amazing view of the candidate/individual's potential, interview questions, coaching/mentoring steps and much more.

If you're looking to find the candidate/individual with the highest potential, call Orion today!
PH: 1-416-992-5158

3.) 
Vads

VADS Recruitment Services
VADS Indonesia provides a recruitment process with strict selection with various requirements according to client needs. VADS Indonesia also has a database of trained candidates so that it can meet the agent needs quickly and in large numbers.
PH: 0217991445

4.) 
SalesMatch Ltd

Contact Centre Behavioural Assessments
SalesMatch is an intelligent web based sales and contact centre behavioural assessment platform. It is based on the well known, tried and tested DISC psychometric theory, used by thousands of organisations round the world.

- Reduces Agent Attrition - By selecting the right agent for the role
- Increases Performance - By matching the character profile to the task
- Reduces Time Off - A well matched profile to the role reduced work
stress
- Reduces Recruitment Costs - By early identification of the right candidates

Putting the right person in the job role has become the key focus in the drive...
(read more)
PH: +44 1983 303011

5.) 
TactiCall Recruitment Services

TactiCall Recruitment Services
Permanent Placement
Temporary / Labour Hire / Contingent and Contract Hire
Recruitment Consulting Services
Assessment Centre Design and Facilitation
PH: 07 3831 6333
 

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