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News : Martello Partners with Suria to Power Network Performance in Malaysia

#contactcenterworld, @martellotech, @suriapabx

Ottawa, Canada July 3, 2019 – Martello Technologies Group Inc., ("Martello" or the "Company") (TSXV: MTLO), a provider of solutions that deliver clarity and control of complex IT environments, announced a partnership with Suria Business Solutions, a provider of IP Telephony and Unified Communications & Collaboration (UCC) systems, applications, service and solutions to customers in Malaysia and Indonesia.

As an authorized partner of Mitel, Suria offers its customers a range of Mitel UCC systems, including the MiVoice MX-ONE and MiCollab, as well as software assurance to protect and enhance the long term value of this investment. Suria’s new partnership with Martello will allow the telecom solution provider to offer additional solutions to its customers, including Martello’s SD-WAN and link balancing technologies, as well as IT Ops visualization software.

While the speed and cost of fixed broadband internet in Malaysia has improved in recent years, the growing use of real-time services such as video conferencing and streaming by businesses, can strain available bandwidth and degrade performance. 

"Working with Martello means we can offer a broader range of solutions to optimize the performance of unified communications and other real-time services," said Loke Yee Ho of Suria Business Solutions. "As businesses prepare their networks for IoT, we look forward to working with Martello to bring our customers high performance, reliable real-time services."

"Suria understands the South East Asian market well, providing Martello with access to this key and growing region," said John Proctor, President and CEO of Martello. "We believe that businesses in Malaysia and Indonesia can benefit from Martello’s cost-effective solutions that enable IoT, and we look forward to working with Suria in the region."

#contactcenterworld, @martellotech, @suriapabx


About Martello:
Company LogoMartello Technologies is headquartered in Ottawa, Canada with staff in Canada, the Netherlands, the United States and France. We offer solutions that deliver confidence in the performance of real-time services on cloud and enterprise networks. Our products include unified communications (UC) performance management software, IT systems visualization software and SD-WAN technology.
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Today's Tip of the Day - Stop-Start-Continue

Read today's tip or listen to it on podcast.

Published: Wednesday, July 10, 2019

Printer Friendly Version Printer friendly version

2021 Buyers Guide Knowledge Management

 
1.) 
3Fiftynine

Branches
Combines knowledge management with call support as continue improvement.

2.) 
eGain Corporation

eGain Knowledge + AI
eGain's knowledge management software, powered with Case-Based Reasoning, an Artificial Intelligence technology, lets you provide intranet or extranet access to the common knowledge base, enabling contact center agents to provide distinctive, productive, and brand-aligned experiences in every interaction, across all channels and touchpoints.

3.) 
FuzeDigital

FuzeDigital offers an affordable yet comprehensive knowledge base to answer your consumers' and staff questions. When assistance is needed, our email management system ensures your timely and accurate delivery of responses. Used by companies large and small that seek to deflect common questions while providing exceptional support.
PH: 425-649-1246

4.) 
Happitu

Happitu is your customer support team’s personal coach. It guides your team through every interaction with custom workflows, responsive scripting, and dynamic help topics.

Documentation in Happitu is automated, detailed, and consistent. Go beyond handle times and service levels with the rich insights of Happitu – from granular interaction data to aggregate data and trends – you get the complete CX journey!

We intentionally built the Happitu Workflow Designer with your customer support team in mind. Using our intuitive tools that provide quick and safe iteration, you eliminate the need to involve IT or Development. Yes, you will no longer have to dread submitting a change request to Devin from IT!

Try it free for 45 days!
PH: 833-427-7488

5.) 
Knowmax

Knowmax is a knowledge management software for enterprises. Customer service of any organization can leverage this tool to create, curate & distribute the knowledge at assisted as well as digital channels promoting self service.

6.) 
livepro

Knowledge Management software
livepro are experts in Customer Experience Knowledge Management and are passionate about improving customer experience. livepro is feature-rich yet easy to use, delivering answers to agents – not long complex documents to dig through. This makes customer service quicker, easier and more efficient. Staff require next to no training on complex procedures thanks to livepro’s intuitive design, which brings confidence up and training costs down.
PH: 18442077999

7.) 
ProcedureFlow

ProcedureFlow is a step by step visual guide that supports agents as they navigate company processes. With a knowledge management solution that simplifies complex information, employees can spend less time searching and focus on what they do best. ProcedureFlow’s simple and intuitive platform enables contact centers to quickly and easily create, maintain, and update company processes in real time. With ProcedureFlow, teams can work more efficiently, better serve customers, and drive results that matter most to their business.
PH: 1-888-827-3918

8.) 
Synthetix

Knowledge is your company's most valuable asset. An intelligent Knowledge Base can harness that asset, supporting your customers and empowering your agents.

Purpose-built with your users in mind, the knowledge base stores all information your customers need and search for, from policies to product details. Integral to CX, an intelligent knowledge base allows customers the freedom to self-serve whilst delivering them great results at their convenience.

Internally, the centralised knowledge base equips your employees with all the knowledge they require to assist customers, enhancing not only the way agents work, but the impact on CSAT.

Knowledge can be seamlessly integrated with your customer service tools to ensure complete coherence of information, even when it's updated.
PH: +441279 5555 80
 

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