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News : Martello Showcases IT Operations Analytics Technology Used by City of Ottawa

#contactcenterworld, @martellotech

Amsterdam, Netherlands, September 19, 2019 -- Martello Technologies Group Inc., ("Martello" or the "Company") (TSXV:MTLO), a provider of solutions that deliver clarity and control of IT environments, announced that its IT operations analytics software is helping the City of Ottawa to visualize and manage the performance of its IT infrastructure with simple service-oriented dashboards. 

"Martello is a wonderful example of the close ties that exist between Ottawa and the Netherlands, and the significant economic potential this relationship generates," said Jim Watson, Mayor of the City of Ottawa. "We are pleased to count Martello among our trusted suppliers, and I look forward to the business opportunities that will be developed as a result of this week’s economic mission to the Netherlands."

Martello acquired Amsterdam-based Savision in November 2018, and the Company’s Amsterdam office is now its European sales hub. 

"It’s particularly satisfying for our technology to be recognized by our local municipal government, and we appreciate the City of Ottawa’s trust in Martello," said John Proctor, President, and CEO of Martello. "We are thrilled to join Mayor Watson in the economic mission to the Netherlands, and to open our Amsterdam office to the mission’s delegates."

#contactcenterworld, @martellotech


About Martello:
Company LogoMartello Technologies is headquartered in Ottawa, Canada with staff in Canada, the Netherlands, the United States and France. We offer solutions that deliver confidence in the performance of real-time services on cloud and enterprise networks. Our products include unified communications (UC) performance management software, IT systems visualization software and SD-WAN technology.
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Today's Tip of the Day - Find The Right Solution

Read today's tip or listen to it on podcast.

Published: Monday, September 23, 2019

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2021 Buyers Guide Automated Call Distributors

 
1.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
PH: +1 512-872-7565

2.) 
Teckinfo Solutions Pvt. Ltd.

InterDialog UCCS
InterDialog UCCS inbound call center software caters to all incoming customer requests. These incoming requests can come through any channel of customer’s choice e.g. voice, video, email, chat, WhatsApp, facebook etc.. company page or from an integrated website chat. Using InterDailog UCCS call centers can respond to inquiries of the customers and they can also register the complaints of customer as a customer support desk.

3.) 
voiptime

Voiptime Contact Center
Our contact center solution allows processing the high volume of client requests from different channels (voice, webchat, email, web callbacks), running massive outbound dialing campaigns, and makes all call center operations visible for management. Voiptime Cloud Contact Center is a professional calling solution for outbound and inbound calls. It’s a plug-and-play software that immediately increases the productivity of your call center department. With the help of our solution you are able to:
- Automate lead prospecting and have 4x more live conversations daily;
- Increase the agent occupancy up to 80-90% with the help of the fastest Predictive dialer;
- Smooth out the peaks of calls by...
(read more)
PH: 1-720-362-5005
 

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