Dubai, United Arab Emirates, Oct 11, 2017 -- Mashreq Bank, a financial institution in the UAE, announced it is working with Avaya to develop customer experience solutions that will take the digital banking experience to the next level.
Avaya and Mashreq Bank will work closely together to integrate the latest technology trends, including robotics, analytics, cloud and e-channels, into existing Mashreq Bank’s digital services.
The announcement strengthens the long-standing relationship between Avaya and Mashreq, with the two companies having worked together since 2012 to create innovative solutions that deliver banking experiences for UAE customers.
Mashreq Bank also announced the launch of the Remote Expert Advisory service, supported by Avaya. This service allows customers that are visiting the Mashreq Branch of the Future to remotely engage banking product experts in addition to conducting transactions seamlessly and securely online.
"We are committed to giving our customers the best possible banking experience. By working with industry leaders like Avaya we can leverage the best innovations in technology to enhance and drive our strategic focus in areas such as Mobility, Digital Transformation, Service Excellence; thereby continuing to raise the bar for ourselves and our customers and enabling them to bank with us as per their preference and convenience."
Sandeep Chouhan, EVP - Head Of Operations &Technology, Mashreq Bank
"We are extremely proud to strengthen our relationship with Mashreq Bank, and to help them deliver innovative services that meet the most pressing needs of their customers. Delivering a superior customer experience requires coordination across all customer touch points and giving the customer the freedom to choose how they interact with their bank. Our expertise in delivering industry-leading banking solutions, combined with Mashreq’s commitment to customer care is an unbeatable combination and we look forward to helping transform their customers’ banking experience."
Nidal Abou-Ltaif, President, Avaya International.
#contactcenterworld, @Avaya, @mashreqtweets
Posted by Veronica Silva Cusi, news correspondent
Avaya is a recognized innovator, leading business communications for the digital age. Avaya delivers smart global solutions and technologies for customer and team engagement, unified communications and collaboration, contact center and customer experience management, and networking. We provide related services to large enterprises, midmarket companies, small businesses, and government organizations around the world.
About Mashreq Bank:
Mashreq has provided banking and financial services to millions of customers and businesses since 1967. We are one of UAE's leading financial institutions with a growing retail presence in the region including Egypt, Qatar, Kuwait and Bahrain. We focus on providing our customers access to a wide range of innovative products and services. Our branch network extends across the UAE with one in every two households in the UAE banking with us. We also have customer service centres in key retail locations and one of the largest ATM networks in the country. We also have 12 overseas offices in nine countries, including Europe, US, Asia and Africa.
Published: Friday, October 13, 2017
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