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News : Mashreq Bank Transforms Banking Experience With Avaya

#contactcenterworld, @Avaya, @mashreqtweets

Dubai, United Arab Emirates, Oct 11, 2017 -- Mashreq Bank, a financial institution in the UAE, announced it is working with Avaya to develop customer experience solutions that will take the digital banking experience to the next level.

Avaya and Mashreq Bank will work closely together to integrate the latest technology trends, including robotics, analytics, cloud and e-channels, into existing Mashreq Bank’s digital services.

The announcement strengthens the long-standing relationship between Avaya and Mashreq, with the two companies having worked together since 2012 to create innovative solutions that deliver banking experiences for UAE customers.

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Mashreq Bank also announced the launch of the Remote Expert Advisory service, supported by Avaya. This service allows customers that are visiting the Mashreq Branch of the Future to remotely engage banking product experts in addition to conducting transactions seamlessly and securely online.

"We are committed to giving our customers the best possible banking experience. By working with industry leaders like Avaya we can leverage the best innovations in technology to enhance and drive our strategic focus in areas such as Mobility, Digital Transformation, Service Excellence; thereby continuing to raise the bar for ourselves and our customers and enabling them to bank with us as per their preference and convenience."

Sandeep Chouhan, EVP - Head Of Operations &Technology, Mashreq Bank

"We are extremely proud to strengthen our relationship with Mashreq Bank, and to help them deliver innovative services that meet the most pressing needs of their customers. Delivering a superior customer experience requires coordination across all customer touch points and giving the customer the freedom to choose how they interact with their bank. Our expertise in delivering industry-leading banking solutions, combined with Mashreq’s commitment to customer care is an unbeatable combination and we look forward to helping transform their customers’ banking experience."

Nidal Abou-Ltaif, President, Avaya International.

#contactcenterworld, @Avaya, @mashreqtweets

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.albawaba.com


About Avaya:
Company LogoAvaya is a recognized innovator, leading business communications for the digital age. Avaya delivers smart global solutions and technologies for customer and team engagement, unified communications and collaboration, contact center and customer experience management, and networking. We provide related services to large enterprises, midmarket companies, small businesses, and government organizations around the world.
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About Mashreq Bank:
Company LogoMashreq has provided banking and financial services to millions of customers and businesses since 1967. We are one of UAE's leading financial institutions with a growing retail presence in the region including Egypt, Qatar, Kuwait and Bahrain. We focus on providing our customers access to a wide range of innovative products and services. Our branch network extends across the UAE with one in every two households in the UAE banking with us. We also have customer service centres in key retail locations and one of the largest ATM networks in the country. We also have 12 overseas offices in nine countries, including Europe, US, Asia and Africa.
Company RSS Feed   Company Facebook   Company Twitter   Company YouTube   Company LinkedIn   Company Profile Page

Today's Tip of the Day - 5 MORE Ways To Demotivate Staff

Read today's tip or listen to it on podcast.

Published: Friday, October 13, 2017

Printer Friendly Version Printer friendly version

2020 Buyers Guide Speech Technology

 
1.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
PH: +1 512-872-7565

2.) 
Daisee

Daisee
Daisee builds technology that empowers people to solve problems by making interactions simple and smart so they can have a more significant impact, be more productive and be better at what they do. We believe incremental improvements carry huge potency and provide exponentially greater change for the better.

Genesys customers can now automate risk and quality management using Daisee’s speech and sentiment analytics and remediation workflow software. Daisee helps improve customer experience, ensure regulatory compliance, identify missed commercial opportunities & training requirements as well as provide valuable insights back to the business directly from the frontline – the true voice-of-...
(read more)
PH: +61404697151

3.) 
Voci Technologies Incorporated

V-Blaze Speech to Text
Our GPU-accelerated, AI-based technology enables you to deliver greater insights to the contact center by transcribing audio into analyzable text.

- Transcribe large volumes of recorded audio quickly
- Integrate transcripts with your analytics or business intelligence platform
- Reduce your hardware footprint and minimize total cost of ownership
PH: 412-621-9310

4.) 
Voxjar

Voxjar
Voxjar is your one-stop-shop for driving better phone calls with your customers. We're a modern Conversation Analytics and Call Coaching Platform.

- Custom Charts and Dashboards give you the freedom to analyze calls from the highest level down to the details of each conversation.

- AI-Powered Speech Analytics transcribes, searches, and analyzes your reps' phone conversations, at scale.

- Quality Assurance and Call Coaching tools let you evaluate and improve agent performance with a human touch.

- Long term recording storage for historical analysis


All of these together provide the holistic, easy-to-use software that you need to manage a modern call team and create better con...
(read more)
 

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