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News : Mashreq Bank Wins 'Best Contact Center' Award at Ceremony in Germany

#contactcenterworld, @mashreqtweets

Dubai, United Arab Emirates, June, 2018 -- Mashreq Bank, a financial institution in the UAE, was presented with the ‘Best Contact Center’ award in EMEA from The Global Association for Contact Center and Customer Engagement Best Practices. The 13th edition of the ceremony and conference celebrates vision, innovation and accomplishments within the customer service industry.

Mashreq Bank continues to set the regional benchmark for call centre success across the region and was also recently honoured at the 2018 Insights Middle East Call Center Awards and the Service Olympian Awards by Ethos. The Bank is also a recipient of the 2018 Gallup Great Workplace Award for its commitment to creating a nurturing and engaging work environment.

Sumit Bhatia, Head of Direct Business Channel said, "We are delighted to be recognized for our contact center capabilities and our commitment to best practices within the customer service industry. We are proud of our call center staff, and this award is a testament to their hard work and dedication to our customers. Delivering the highest quality service to our customers is our number one priority and this award speaks to the core of our business. We will continue to strive for customer engagement and will remain committed to delivering service excellence."

"At Mashreq Bank, we are constantly developing our contact centre to ensure the highest standard of customer satisfaction and we are proud to be recognized for our efforts. The awards this year were very competitive and this accolade is a reminder of our relentless focus on customer centricity," Sumit concluded.

#contactcenterworld, @mashreqtweets

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.zawya.com


About Mashreq Bank:
Company LogoMashreq has provided banking and financial services to millions of customers and businesses since 1967. We are one of UAE's leading financial institutions with a growing retail presence in the region including Egypt, Qatar, Kuwait and Bahrain. We focus on providing our customers access to a wide range of innovative products and services. Our branch network extends across the UAE with one in every two households in the UAE banking with us. We also have customer service centres in key retail locations and one of the largest ATM networks in the country. We also have 12 overseas offices in nine countries, including Europe, US, Asia and Africa.
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Today's Tip of the Day - Can You Deliver?

Read today's tip or listen to it on podcast.

Published: Tuesday, June 12, 2018

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2021 Buyers Guide Automated Call Distributors

 
1.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
PH: +1 512-872-7565

2.) 
Teckinfo Solutions Pvt. Ltd.

InterDialog UCCS
InterDialog UCCS inbound call center software caters to all incoming customer requests. These incoming requests can come through any channel of customer’s choice e.g. voice, video, email, chat, WhatsApp, facebook etc.. company page or from an integrated website chat. Using InterDailog UCCS call centers can respond to inquiries of the customers and they can also register the complaints of customer as a customer support desk.

3.) 
voiptime

Voiptime Contact Center
Our contact center solution allows processing the high volume of client requests from different channels (voice, webchat, email, web callbacks), running massive outbound dialing campaigns, and makes all call center operations visible for management. Voiptime Cloud Contact Center is a professional calling solution for outbound and inbound calls. It’s a plug-and-play software that immediately increases the productivity of your call center department. With the help of our solution you are able to:
- Automate lead prospecting and have 4x more live conversations daily;
- Increase the agent occupancy up to 80-90% with the help of the fastest Predictive dialer;
- Smooth out the peaks of calls by...
(read more)
PH: 1-720-362-5005
 

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This Expert Panel virtual event invites you to talk with Calabrio’s cloud-smart experts about how your contact center can accelerate your cloud transformation and power tangible results for your business. Insights discussed are based on Calabrio's re... Read More...
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