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News : Mashreq Bank Wins 'Best Contact Center' Award at Ceremony in Germany

#contactcenterworld, @mashreqtweets

Dubai, United Arab Emirates, June, 2018 -- Mashreq Bank, a financial institution in the UAE, was presented with the ‘Best Contact Center’ award in EMEA from The Global Association for Contact Center and Customer Engagement Best Practices. The 13th edition of the ceremony and conference celebrates vision, innovation and accomplishments within the customer service industry.

Mashreq Bank continues to set the regional benchmark for call centre success across the region and was also recently honoured at the 2018 Insights Middle East Call Center Awards and the Service Olympian Awards by Ethos. The Bank is also a recipient of the 2018 Gallup Great Workplace Award for its commitment to creating a nurturing and engaging work environment.

Sumit Bhatia, Head of Direct Business Channel said, "We are delighted to be recognized for our contact center capabilities and our commitment to best practices within the customer service industry. We are proud of our call center staff, and this award is a testament to their hard work and dedication to our customers. Delivering the highest quality service to our customers is our number one priority and this award speaks to the core of our business. We will continue to strive for customer engagement and will remain committed to delivering service excellence."

"At Mashreq Bank, we are constantly developing our contact centre to ensure the highest standard of customer satisfaction and we are proud to be recognized for our efforts. The awards this year were very competitive and this accolade is a reminder of our relentless focus on customer centricity," Sumit concluded.

#contactcenterworld, @mashreqtweets

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.zawya.com


About Mashreq Bank:
Company LogoMashreq has provided banking and financial services to millions of customers and businesses since 1967. We are one of UAE's leading financial institutions with a growing retail presence in the region including Egypt, Qatar, Kuwait and Bahrain. We focus on providing our customers access to a wide range of innovative products and services. Our branch network extends across the UAE with one in every two households in the UAE banking with us. We also have customer service centres in key retail locations and one of the largest ATM networks in the country. We also have 12 overseas offices in nine countries, including Europe, US, Asia and Africa.
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Today's Tip of the Day - Beware Of Techno Babble & Jargon

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Published: Tuesday, June 12, 2018

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2020 Buyers Guide Visual Communications

 
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Co-Browsing Integration
Co-Browsing is the practice of web-browsing where two or more people are navigating through a website on the internet. Software designed to allow Co-Browsing focuses on providing a smooth experience as two or more users use their devices to browse your website. In other words, your customer can permit the agent to have partial access to his/ her screen in real-time.
 
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