Boston Aug, 2019 -- The Massachusetts Health Connector has selected Faneuil as its new customer service vendor due to its experience in supporting state-based exchanges and demonstrated ability to improve existing communication channels and create new platforms for customer interaction.
Starting in June 2020, Faneuil will operate the Health Connector’s contact center and walk-in locations and deliver new ways for the Health Connector’s health and dental insurance members to get information and help about their coverage.
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"Our top priority is delivering accurate information and support to our members in the way most convenient to them, to ensure they have the access to affordable coverage they deserve," said Louis Gutierrez, the Executive Director of the Massachusetts Health Connector. "We are looking forward to working with Faneuil and delivering high-quality customer service to our members."
"The Massachusetts Health Connector is considered a trailblazer and leader in health care reform by insuring nearly 98 percent of state residents," said Faneuil President and Chief Executive Officer Anna Van Buren. "We are honored to partner with Massachusetts Health Connector and welcome the opportunity to serve its customers by increasing the communication channels available to customers and leveraging our many years of expertise supporting state-based exchanges."
About Faneuil, Inc:
Faneuil Inc is recognized as one of North America's providers of customer contact solutions for a variety of clients. Headquartered in Hampton, Va., Faneuil delivers broad support to several diverse industries, including transportation and tolling, health and human services, utilities, state and municipal governments, and commercial/retail services, including a dozen Fortune 500 Companies. With unparalleled industry expertise, Faneuil fully supports end-to-end solutions that build success through effective customer care management and unique value-added features and applications.
Published: Tuesday, August 27, 2019
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