News : MassDOT Selects TransCore to Upgrade and Enhance Customer Service Experience
Nashville, TN, March 2, 2015 -- The Massachusetts Department of Transportation (MassDOT) has selected TransCore to deliver accurate financial accounting, comprehensive transaction processes and customer service operations for its E-ZPass Service Centers.
"As we start the process to upgrade our tolling technology, it is also important for us to enhance our delivery of customer service," said MassDOT Highway Administrator Frank DePaola. "This is a major modernization effort and we want to ensure that our customers have easy access to their records from a system that is safe, secure and protected."
TransCore will manage all aspects of customer service, including assisting tollway customers with invoiced payments, replenishing customer accounts to keep accounts in good standing, and coordinating the distribution of toll tags. For added customer convenience, Integrity will support a safe and secure mobility module for mobile devices as an alternative to one of the six walk-in centers, where tolling customers can update account information and view or print monthly account statements online.
The customer service walk-in centers and main office will be staffed with employees from the Commonwealth area.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - All Customer Touchpoints Need To Provide Service
Involved transportation industry, TransCore provides innovative, technical solutions and engineering services for applications encompassing next generation Open Road Tolling and Traffic Management Systems. Radio Frequency Identification systems secure access for airports, hospitals, parking garages, border patrols, trucking fleets and the rail industry. TransCore also operates tolling customer service centers for departments of transportation throughout the U.S. and Middle East. TransCore is a wholly-owned subsidiary of Roper Technologies, a diversified technology company in the S&P 500
Published: Tuesday, March 3, 2015