News : MassMutual Sweeps 5 Awards
Sringfield, Mass., Aug. 4, 2014 -- Massachusetts Mutual Life Insurance Company (MassMutual) swept five awards at the 2014 ContactCenterWorld Americas Top Ranking Performers Conference and Awards.
Top Ranking Performers in the Contact Center World – Best in World, met, shared ideas and the best were voted for by judges at this event hosted by ContactCenterWorld – The Global Association for Contact Center & Customer Engagement Best Practices. Contact Center World is a global organisation that recognises and rewards best practice in customer service throughout the world.
MassMutual took home three company awards, including the gold medal for Best in Community Spirit, the silver medal for Best Contact Center (large, in-house) and the bronze for Best in Customer Service (large, internal). Two MassMutual employees were also honored with individual awards in the Best Customer Service Professional category: a gold medal to Jessica Reid and silver to Noelle Werbicki.
"This is exciting recognition for MassMutual, as we continue to grow and rise to the challenge of helping more people secure their future and protect the ones they love," said Roger Putnam, Senior Vice President and Chief Operating Officer of MassMutual's U.S. Insurance Group Operations. "Expansion of our Call Center to the Western United States has enabled us to provide exemplary service to all financial professionals, policyowners, and customers - regardless of where they live."
"We are extremely pleased with the high honors we continue to earn from ContactCenterWorld, especially the recognition of our Call Center, given the magnitude of expansion associated with the acquisition of The Hartford's Retirement Plans business in 2013," said Michael McKenzie, Senior Vice President of MassMutual's Retirement Division Operations. "These accolades demonstrate our focus on providing the best service possible for our customers with exceptionally trained, best-in-class customer service representatives."
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Posted by Veronica Silva Cusi, news correspondent
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Founded in 1851, MassMutual is a leading mutual life insurance company that is run for the benefit of its members and participating policyholders. The company has a long history of financial strength and strong performance, and although dividends are not guaranteed, MassMutual has paid dividends to eligible participating policyholders every year since the 1860s. With whole life insurance as its foundation, MassMutual provides products to help meet the financial needs of clients, such as life insurance, disability income insurance, long term care insurance, retirement/401(k) plan services, and annuities. In addition, the company's strong and growing network of financial professionals helps clients make good financial decisions for the long-term. MassMutual Financial Group is a marketing name for Massachusetts Mutual Life Insurance Company (MassMutual) and its affiliated companies and sales representatives.
ContactCenterWorld.com – is the website for the Global Association for Contact Center and Customer Engagement Best Practices. The association has a truly global footprint and supports 145,000 members from enterprises large and small with ideas, information and support tools including best practice awards, conferences and certification. Join today, FREE personal membership available at this link http://www.contactcenterworld.com/register.aspx and start networking and learning best practices. Contact Center World. (www.ContactCenterWorld.com), The Global Association for Contact Center & Customer Engagement Best Practices.
Published: Tuesday, August 5, 2014