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News : Master Agent Telarus Crowns Mitel with the Partners’ Choice Award for Best Overall Supplier

#contactcenterworld, @Mitel, @telarus

Dallas, TX, USA, Aug, 2020 -- Mitel(R), a global provider in business communications, scooped up multiple honors, including Partners’ Choice for Best Overall Supplier, during a special awards ceremony hosted recently by Telarus, a key Mitel cloud partner and master agent of business cloud infrastructure and contact center services. 

Sweeping the "people’s choice" categories based on nominations from among Telarus’ partners, Mitel also locked in wins for members of its cloud sales team. Richard Fry was named Top National Channel Manager for the second year in a row, while Jessica Martin and David Sirokman both received recognition as Best Local Channel Managers for their respective regions.

"It is a huge honor for us to publicly recognize the hard work of people who go above and beyond for Telarus and our partners," said Roger Blohm, Executive Vice President of Telarus. "Their willingness to work with us in the field to recruit new partners, to support our events, it all blends into the recipe of a healthy channel selling community. Our 31 percent sales increase last year was fueled by our suppliers’ valiant efforts who never utter the words ‘that’s not my job.’ They make it happen again and again, and for that, we express our gratitude and appreciation."

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"Congratulations to Richard, Jessica and David. These awards are high praise for the commitment they’ve shown in delivering an exceptional experience for Telarus and its ecosystem of partners. Our extended team also deserves a round of applause for their roles in helping us achieve recognition for best overall supplier," said John Lindsley, Vice President of Channels, Mitel. "The combined Mitel-Telarus team is well-positioned to continue meeting the demand for cloud as more organizations fast track their digital transformation plans to ensure business continuity and enable new ways of working."

#contactcenterworld, @Mitel, @telarus

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com


About Mitel:
Company LogoMitel is a global provider of enterprise and small business communications solutions and services. The company focuses on blending powerful infrastructure with an intuitive human interface to deliver the benefits of voice, video and data convergence to the user. Mitel's broad portfolio of solutions provide advanced voice, video and data communications platforms, desktop phones and Internet appliances, intuitive applications for customer relationship management and mobility, messaging and multimedia collaboration.
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About Telarus:
Company LogoTelarus, Inc., a value added distributor that holds contracts with the world's leading commercial telecommunication carriers, makes it easier and more profitable for solution providers, VARs, and MSPs to sell and source voice, data, and cloud solutions. Our patented GeoQuote platform combines real-time carrier pricing with advanced research features and branded proposals. Telarus' experienced Sales staff is strategically focused on enterprise WAN and high-capacity Ethernet bandwidth solutions, mpls network providers, international mpls, ethernet over copper service providers, making it easier
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Today's Tip of the Day - Buying New Technology

Read today's tip or listen to it on podcast.

Published: Tuesday, September 1, 2020

Printer Friendly Version Printer friendly version

2022 Buyers Guide Call Routing Optimization

 
1.) 
Eastwind Communications

Eastwind sells Oracle, Ribbon, and Dialogic SBC and routing solutions for both premise-based and cloud-based deployments along with Microsoft Teams integration. Eastwind offers managed service offerings and complete 7x24 support.

2.) 
Lieber & Associates

Call Routing and Contact Center Optimization
L&A provides consulting services to optimize contact centers, including call routing, skills-based routing, and multi-location routing. The firm's senior consultants have several decades of experience each in this area and work with all vendors' systems. L&A's president pioneered skills-based routing.

3.) 
OpsTel Services

SPEED
The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Performance Monitoring
 

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