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News : Matador AI Teams Up with Shop Smart Autos

#contactcenterworld, @matador_ai

Orlando, FL, USA, July 4, 2021 -- Matador AI, an SMS customer engagement platform, teamed up with Shop Smart Autos, the digital media platform that provides VIN-specific leads to its subscribing dealers. Matador brings Shop Smart Autos additional support to achieve higher conversion for its subscribing dealers. Shop Smart Autos Founder, Richie Bello selected Matador for its SMS program. "We know that AI and SMS are part of the process we need today to get better conversion. We believe our job starts with the development of the lead and does not end until the customer is driving a new vehicle. Matador’s customer relationship platform will help bring the buyer into the dealership, not just hand a lead to a dealer," said Richie.

 Shop Smart Autos intends to utilize Matador’s AI SMS to follow the buyer with texts until they "buy or die". Shop Smart Autos will utilize the Matador platform to continue to mine a shopper until they purchase a vehicle from the dealer referred by Shop Smart Autos, or goes to any dealer in the United States. Shop Smart Autos Geofencing technologies married to the Matador texting capabilities, will reinforce the dealer’s personal one-on-one relationship they want with the buyer. "This partnership will allow the dealers to continue their personalized engagement we start with a nurtured lead that’s exclusive. Should the shopper not buy, we will continue with our geofencing and texting follow-up."

#contactcenterworld, @matador_ai

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prweb.com


About Matador AI:
Company LogoMatador AI has been considered a disrupter in the auto industry by developing invaluable innovative real-time messaging and is recognized for its ability to nourish leads and cultivate existing relationships for dealers. Shop Smart Autos will include following up with the shoppers they provide with the Matador texting technologies to enhance the relationship with the shopper and support a dealer’s improved conversion.
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Today's Tip of the Day - Utilize Time & Money Saving Tools

Read today's tip or listen to it on podcast.

Published: Tuesday, July 6, 2021

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2024 Buyers Guide Remote Agent Solutions

 
1.) 
Amtelco

Web Agent
Our Web Agent application is a web browser-based telephone agent interface for the Genesis Intelligent Series (IS) call center platform. The Genesis Web Agent application makes any personal computer a professional telephone agent station.

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CallGuard Remote
A flexible way to take secure, PCI DSS compliant payments from home or remote locations. It’s quick to deploy needs no changes to processes or systems.
CallGuard Remote prevents agents from seeing, hearing or recording card details so, the agent, their screen, and any call recordings are removed from the scope of PCI DSS. This simple approach means the customer effectively types their own payment information into the agent’s payment screen, but with the card details being shielded from the agent’s view. It’s simple, and highly effective.

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Happitu

Happitu is your customer support team’s personal coach. It guides your team through every interaction with custom workflows, responsive scripting, and dynamic help topics.

Documentation in Happitu is automated, detailed, and consistent. Go beyond handle times and service levels with the rich insights of Happitu – from granular interaction data to aggregate data and trends – you get the complete CX journey!

We intentionally built the Happitu Workflow Designer with your customer support team in mind. Using our intuitive tools that provide quick and safe iteration, you eliminate the need to involve IT or Development. Yes, you will no longer have to dread submitting a change request to Devin from IT!

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MFE International

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Vads

VADS Indonesia Remote Agent Solutions helps your company with various features that can make it easier for you and your company to stay productive, can be accessed anywhere because it uses cloud-based licenses so that it can help you and your business activities run smoothly.The features that keep your company activities running and productive.

6.) 
Teckinfo Solutions Pvt. Ltd.

InterDialog UCCS
InterDialog UCCS with its work from home agent ready call center software helps you to have complete control over your contact center operations. Agents can log in from any where , home, office or any other place where they are through their mobile phone or desktop , or even through our ID mobile app . With centralized recording & reporting , you gain visibility of all contact center metrics , and you can manage your center the same way as you were doing when working from office.

7.) 
Yoummday

yoummday stands for “you made my day” and is one of the fastest-growing technology companies in Europe. The yoummday platform combines a comprehensive modular workforce management software with over 11,000 quality-assured, self-employed customer service professionals from 70 countries speaking more than languages registered to handle sales and customer service interactions for businesses of all sizes. Central to yoummday’s success is its AI-powered integration, enhancing operational efficiency for companies and their remote workforce management.

As a marketplace for 360-degree customer services, the platform differs significantly from traditional outsourcing processes. Clients benefit fro...
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