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News : Matrix Medical Network to Open Scottsdale, AZ Contact Center
Scottsdale, Ariz., June 23, 2014 -- Matrix Medical Network, a provider in prospective health assessment services for Medicare Advantage plan members, is expanding its contact center operations again with the opening of a west-coast contact center in its Scottsdale, Arizona headquarters in August 2014. The company currently has contact center operations in Clearwater, Florida with nearly 300 employees. The new Scottsdale center location will initially add over 50 new jobs with plans for additional expansion in 2015.
The Matrix contact center schedules in-home health assessments daily for Medicare Advantage members, and coordinates the nationwide routing of Matrix Nurse Practitioners who visit those members.
Matrix Vice President, Contact Center Operations Wyatt Campbell noted that with the addition of the Scottsdale contact center, Matrix expects its 2014 contact center call volume to be at least four times greater than the number of calls handled in 2011.
"We made a strategic decision to add this capacity in a different region of the country from our other centers," Mr. Campbell said. "The geographic diversity helps us better align with the Mountain and Pacific time zones to support our continued growth and national expansion."
The company's new Scottsdale contact center is set to open and be fully operational on August 18, 2014. Hiring for the center is already underway.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Involve Staff
More Editorial From Matrix Medical Network
About Matrix Medical Network:
Matrix is headquartered in Scottsdale, Ariz., and provides prospective medical assessment and transition of care services that help medical plan clients manage costs and provide high-quality care.
Published: Tuesday, June 24, 2014