News : Matt Edic Promoted to Chief Experience Officer at IntelePeer
San Mateo, CA, Jan 12, 2016 -- IntelePeer, the Cloud Communications Company, announced that Matt Edic has been named the Chief eXperience Officer (CXO). Effective immediately, Edic will lead all customer-facing support teams and customer experience initiatives.
Since joining IntelePeer in 2008, Edic has held leadership roles in Engineering, Sales, and Business Development. During this tenure, Matt established an enterprise sales strategy and launched key relationships with Unified Communication vendors and channel partners. Most recently, he headed up the Customer Experience team, including Solutions Engineering, Service Delivery and Account Management groups, providing customers with an improved on boarding process and lifecycle support.
In his new role, Edic will oversee the delivery of a seamless experience across all customer-facing support teams, which will now include the Operations team responsible for service activations and around the clock support for IntelePeer CoreCloud(R) services. This consolidation of the customer experience will enhance customer interactions and increase the level of support available.
"I'm proud to take another step within the IntelePeer organization," said Edic. "We've made strides in providing a customer centric support model, but are eager to prove that by consolidating our Operations and Customer Support groups we will provide an industry leading customer experience."
Matt’s years of experience with our partners and customers, his proven leadership and the results he has achieved for IntelePeer make me extremely confident that we have the right person in place to lead our customer experience team," said Frank Fawzi, IntelePeer CEO and President.
Posted by Veronica Silva Cusi, news correspondent
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About IntelePeer, Inc.:
IntelePeer is a carrier-grade, capacity-on-demand, Communications-as-a-Service (CaaS) company that is changing the way contact centers communicate. It provides Cloud-based infrastructure and services that connect employees, customers, and partners to any IP or TDM landline, wireless, or web-based device in the world at wholesale prices. IntelePeer Contact Center solutions transform communications to unified SIP, IP, TDM technologies without incurring capital expenses; deliver high ROI by reducing global voice and rich media costs by 30-50%; leverage its integrated ENUM and DNS database to help companies migrate to a global peering federation and unified communications; and replicate its global IP Peering Grid model for each individual enterprise customer, to potentially generate new sources of revenue and interconnectivity.
Published: Friday, January 15, 2016