News : Mattersight and Aceyus Team Up to Provide Enhanced Avaya Reporting
Chicago, IL, USA, March 31, 2015 -- Mattersight Corporation, the provider in personality-based software applications, announces an alliance with Aceyus, a provider of data mining and reporting software in the call center industry, which will accelerate implementation of Mattersight's Predictive Behavioral Routing in Avaya environments.
Working together, Mattersight and Aceyus designed a simple, flexible solution for clients who require real-time and historical reporting within direct agent routing environments.
Posted by Veronica Silva Cusi, news correspondent
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Mattersight Corporation, formerly known as eLoyalty, is a publicly traded company that provides SaaS-based enterprise behavioral analytics software. It's software focusses on customer-employee interaction and behavior.
Aceyus is a contact center software developer.
Published: Wednesday, April 1, 2015