News : Mattersight and Voci Partner to Provide Faster, More Accurate, and Secure Data Analysis
#contactcenterworld, @Vocitec, @mattersight
Chicago, IL and Pittsburgh, PA April 7, 2016) -- Personality-based SaaS provider Mattersight Corporation (NASDAQ: MATR) and speech-to-text and voice analytics provider Voci Technologies, announced a strategic partnership whereby Mattersight will license Voci's V-Blaze™ transcription engine and call recording converters and Voci will license Mattersight's Behavioral Analytics Cloud, in order to elevate the customer experience for both companies’ customers.
Combining its array of proprietary algorithms, personality insights, real-time alerting and portal infrastructure with Voci's transcription engine, Mattersight will be able to provide customers with a set of transformational analytics applications, all served from the company’s secure Behavioral Analytics Cloud
Voci will leverage Mattersight's Behavioral Analytics Cloud to provide its Speech Analytics, Business Intelligence, Electronic Discovery and Compliance customers with its highly-secure secure PCI- and HIPAA-compliant cloud solution.
"Voci is thrilled to be able to offer our clients an option to process their data in Mattersight's Behavioral Analytics Cloud," said Voci CEO Anthony Gadient. By licensing Mattersight's secure Behavioral Analytics Cloud, Voci continues to extend its ability to deliver the actionable insights our clients require in ways that best meet their business needs, whether that's SaaS or on-premises."
The new partnership between Mattersight and Voci ensures that clients of both companies will be able to access high-accuracy speech analytics in a secure environment, providing them with increasingly flexible options for business intelligence.
Published by Laura Collins, Editorial Management
Today's Tip of the Day - Utilize Time & Money Saving Tools
More Editorial From Voci Technologies Incorporated
About Voci Technologies Incorporated:
Voci Technologies delivers speech solutions for business intelligence, electronic discovery, and voicemail to text.
Mattersight Corporation, formerly known as eLoyalty, is a publicly traded company that provides SaaS-based enterprise behavioral analytics software. It's software focusses on customer-employee interaction and behavior.
Published: Friday, April 8, 2016
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in...
Upstream Works provides best-in-class Omnichannel Contact Center software to increase customer engagement and agent success. We bring the omnichannel customer journey together across all applications ...
|Bright Pattern Inc|
Bright Pattern is an effective cloud contact center software which helps businesses to simplify multichannel service. Bright Pattern’s solution features enterprise-grade architecture that offers n...
Salesforce.com delivers software-as-service offering a family of on demand solutions for integrated sales force automation, campaign management, customer service and support, and document and file man...