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News : Mattersight Announces Altivon as a New Channel Partner
Chicago, IL, June 2, 2014 -- Mattersight Corporation (NASDAQ: MATR), a provider of enterprise analytics, announces that it has partnered Altivon, an Interactive Intelligence partner focused on designing, implementing, and supporting contact center solutions, to resell its Predictive Behavioral Routing solution. Mattersight(R) Predictive Behavioral Routing matches customer calls with the best available contact center agent based upon communication preferences, personality, and other behavioral characteristics.
"We are extremely excited to partner with an innovative company like Altivon. This new partnership further validates the market for analytics-assisted routing," said Brett Theisen, VP of Strategic Business Development, Mattersight. "Our Predictive Behavioral Routing solution offers Altivon's customers the ability to route callers more effectively based on the caller's behavior, with the end goal of giving the caller a positive and more effective customer experience."
"Mattersight's Predictive Behavioral Routing is a solution that is unique in the market and we believe that it will deliver a great return on investment to our customers," said Bruce Andersen, CEO and Founder, Altivon. "Our relationship with Mattersight is a great example of how we continuously improve the options available to our customers to evolve and optimize their operations. Behavioral routing creates an opportunity to deliver better experiences for both customers and agents."
Posted by Veronica Silva Cusi, news correspondent
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Mattersight Corporation, formerly known as eLoyalty, is a publicly traded company that provides SaaS-based enterprise behavioral analytics software. It's software focusses on customer-employee interaction and behavior.
Altivon delivers high value, high impact contact center solutions that enhance contact center operations, elevate the customer experience and evolve as customer and center needs change. Altivon handles all aspects of solution design, deployment, support and on-going improvement. Founded in 1989, Altivon is headquartered in Arizona and operates across North America with deployments internationally. Altivon has delivered contact center solutions based on leading contact center technologies since 1997.
Published: Wednesday, June 4, 2014