News : Mattersight Granted Four New Patents
Chicago, IL, USA, Sept 17, 2015 -- Mattersight Corporation, a provider in personality-based software applications, announced that it has recently received four new patents related to its Predictive Behavioral Routing solution.
-- U.S. Patent Number 9,106,748, entitled Optimized Predictive Routing
-- U.S. Patent Number 9,124,701, entitled Method and System for
Automatically Routing a Telephonic Communication
-- U.S. Patent Numbers 9,137,372 and 9,137,373, both entitled Real-Time
President and CEO Kelly Conway says that the new patents issued to Mattersight represent both his company's long-standing investment in its intellectual property, and its ongoing refinement and advancement of its solution. "The inventions covered by these new patents have given our clients the ability to dramatically improve their customer interactions and their business outcomes. As powerful as the results have been, we know we're only at the beginning of what this technology can do and we're excited to keep pursuing and expanding its potential." Mattersight's current patent portfolio stands at 20.
Posted by Veronica Silva Cusi, news correspondent
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Mattersight Corporation, formerly known as eLoyalty, is a publicly traded company that provides SaaS-based enterprise behavioral analytics software. It's software focusses on customer-employee interaction and behavior.
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