News : Mattersight Granted New Patent for Behavioral Analytics Solution
Chicago, IL, USA, Dec 7, 2015 -- Mattersight Corporation (NASDAQ: MATR), a provider in personality-based software applications, announces that it has recently received a new patent related to its behavioral analytics solution, which leverages advanced linguistic algorithms with consumer behavioral data to improve customer call center interactions, employee performance and business outcomes.
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U.S. Patent Number 9,191,510, entitled Methods and System for Analyzing Multichannel Electronic Communication Data, covers an invention that aggregates customer communication data from multiple sources including publicly-available social media communications, applies a language-based behavioral model to the communication data, and displays real-time coaching to call center agents' desktops based on an analysis of that data.
Posted by Veronica Silva Cusi, news correspondent
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Mattersight Corporation, formerly known as eLoyalty, is a publicly traded company that provides SaaS-based enterprise behavioral analytics software. It's software focusses on customer-employee interaction and behavior.
Published: Tuesday, December 8, 2015
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