News : Mattersight Issued New Patent For Chatbot that Understands Different Personalities & Behavior
Chicago, IL, USA, Aug, 2017 -- Mattersight Corporation (NASDAQ:MATR), a provider in personality-based software applications, has received a new patent which combines the company’s speech analytics and predictive behavior models to create artificial intelligence (AI) algorithms capable of generating chatbot communication that is both humanized and personalized.
Method and System for Generating a Responsive Communication Based on Behavioral Assessment Data, known as Personality Chatbot, is a chatbot algorithm set that brands would be able to leverage for digital customer service. By instantaneously analyzing a customer's prior communications and leveraging real-time linguistic analysis, Mattersight’s invention could personalize AI communication for customers via online chat screens, in automated contact centers, through voice enabled devices and even with video avatars.
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"We see a couple of significant differences separating our patent from others that are currently on the market or in development," said Mattersight CTO Chris Danson, one of the solution's inventors. "First, ours isn’t trying to develop its own personality. By analyzing the person communicating, its responses would be a reflection of the customer’s personality, their emotional state, and communication preferences. Secondly, a chatbot is only as good as the interactions used to train it. With Mattersight’s experience of over a billion customer interactions as a knowledge source, the chatbot algorithms generate responses we believe are significantly more intelligent than anything else currently on the market."
"While many developers have been focused on bringing more personality to their chatbots," continued Danson. "We're aiming to create more personable chatbot conversations by connecting to the customer’s personality and providing an overall greater customer experience. We’re excited to see where this innovation takes us."
Posted by Veronica Silva Cusi, news correspondent
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NICE (NASDAQ: NICE), is a worldwide provider of intent-based solutions that capture and analyze interactions and transactions, realize intent, and extract and leverage insights to deliver impact in real time. Driven by cross-channel and multi-sensor analytics, NICE solutions enable organizations to improve business performance, increase operational efficiency, prevent financial crime, ensure compliance, and enhance safety and security. NICE serves over 25,000 organizations in the enterprise and security sectors, representing a variety of sizes and industries in more than 150 countries, and including over 80 of the Fortune 100 companies.
Published: Thursday, August 10, 2017
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