News : Mattersight Issued New Patent For Chatbot that Understands Different Personalities & Behavior
Chicago, IL, USA, Aug, 2017 -- Mattersight Corporation (NASDAQ:MATR), a provider in personality-based software applications, has received a new patent which combines the company’s speech analytics and predictive behavior models to create artificial intelligence (AI) algorithms capable of generating chatbot communication that is both humanized and personalized.
Method and System for Generating a Responsive Communication Based on Behavioral Assessment Data, known as Personality Chatbot, is a chatbot algorithm set that brands would be able to leverage for digital customer service. By instantaneously analyzing a customer's prior communications and leveraging real-time linguistic analysis, Mattersight’s invention could personalize AI communication for customers via online chat screens, in automated contact centers, through voice enabled devices and even with video avatars.
Sponsor message - content continues below this message
Employee Engagement Awards NOW OPEN!
Enter your center,and compete for this prestigious award to attract new staff and show investors and customers you are #1 in your nation!!
Content continues ….
"We see a couple of significant differences separating our patent from others that are currently on the market or in development," said Mattersight CTO Chris Danson, one of the solution's inventors. "First, ours isn’t trying to develop its own personality. By analyzing the person communicating, its responses would be a reflection of the customer’s personality, their emotional state, and communication preferences. Secondly, a chatbot is only as good as the interactions used to train it. With Mattersight’s experience of over a billion customer interactions as a knowledge source, the chatbot algorithms generate responses we believe are significantly more intelligent than anything else currently on the market."
"While many developers have been focused on bringing more personality to their chatbots," continued Danson. "We're aiming to create more personable chatbot conversations by connecting to the customer’s personality and providing an overall greater customer experience. We’re excited to see where this innovation takes us."
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - A Welcome Call
More Editorial From mattersight
Mattersight Corporation, formerly known as eLoyalty, is a publicly traded company that provides SaaS-based enterprise behavioral analytics software. It's software focusses on customer-employee interaction and behavior.
Published: Thursday, August 10, 2017
|Amazon Web Services|
Amazon Web Services is a collection of remote computing services that together make up a cloud computing platform, offered over the Internet by Amazon.com. The most central and well-known of these ser...
Mitel is a global provider of enterprise and small business communications solutions and services. The company focuses on blending powerful infrastructure with an intuitive human interface to deliver ...
Verint Systems is a provider of analytic software-based solutions for the security and business intelligence markets. Verint solutions transform voice, video, and text into actionable intelligence - m...
Calabrio is revolutionizing the way enterprises engage their customers with Calabrio ONE, a unified workforce optimization (WFO) suite—including call recording, quality management, workforce managemen...