News : MattsenKumar LLC, Launches Speech Analytics Suite in Collaboration with Voci Technologies
Woodburn, OR, USA, Aug 1, 2016 -- MattsenKumar LLC, or "MK", announces the release of its new solution within the growing speech analytics industry. SmartSpeech Powered by Voci™ leverages MK’s expertise in providing customized analytics consulting to clients across industries and geographies. In leveraging Voci’s speech analytics capability, SmartSpeech™ will blend technology, data analytics and customized tools to maximize the value of unstructured voice data.
With its partnership with Voci, a provider in speech technology, MK’s SmartSpeech provides a speech transcription and analytics product suite that offers opportunities to leverage the phone calls handled by agents annually.
"Combining MK’s advanced, customized analytics services with Voci’s best-in-class technology results in data insights that far exceed anything in the marketplace today," states Gaurav Rai, SVP of Innovation & Strategy for MattsenKumar. "Our clients are clamoring for the ability to extract more details from their customer interaction data, and this partnership ensures that more data can be transformed into actionable ROI."
Anthony Gadient, Voci CEO, is equally excited about the collaboration: "We are combining our advanced speech analytics technology with the vast experience of MK’s analysts who understand how to leverage data to improve operational efficiency and effectiveness of call centers. The combination will bring unprecedented value to the call center industry."
As SmartSpeech augments MattsenKumar’s Analytics Services portfolio significantly, Mike Mattsen, MK’s CEO, hinted at a host of additional products and services on the way.
"Taking data and cost effectively extracting the relevant insights to help customers raise the bar is what it’s all about," he stated. "Our tools and services have a price point that will enable even smaller companies to leverage deep analytics to learn more about opportunities---and SmartSpeech is simply the first of several new services that will provide these capabilities."
Posted by Veronica Silva Cusi, news correspondent
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About Voci Technologies Incorporated:
Voci Technologies delivers speech solutions for business intelligence, electronic discovery, and voicemail to text.
About MattsenKumar LLC:
MattsenKumar (MK), is the creation of contact center veterans Mike Mattsen and Aarati Kumar with collective experience of over 40 years. Their knowledge and leadership in the India market, in particular, assures our clients value and quality Business Process Outsourcing (BPO) and Process Consulting solutions.
Published: Wednesday, August 3, 2016