Sydney, Australia, May 2022 - Sydney-based Salesforce partner and IT consultancy firm Mav3rik has implemented Salesforce CMS to the Real Estate Institute of Western Australia (REIWA) to reduce its team’s workload and improve its site’s user-friendliness.
REIWA is a body for real estate professionals that aims to simplify selling, leasing and buying property for Western Australians. This was the deployment of Salesforce CMS in APAC. Mav3rik said prior to the upgrade, REIWA’s internal teams were inundated with a high level of email queries from members who needed access to content, update their information, order products and the company’s team was struggling to manually produce reports.
Mav3rik used Salesforce's Experience Cloud and CMS solution to implement Salesforce’s self-service functions so REIWA’s team could automatically resolve members’ inquiries and generate reports. Mav3rik co-founder Richard Enojas said the solution had improved REIWA members’ user-experience and reduced back-end administration for REIWA’s internal teams.
"We’re delighted to partner with REIWA in the first major deployment of Salesforce Experience Cloud and CMS in APAC," he said.
"Professional membership bodies are complex environments and improving the member journey was a critical factor in this implementation."
Enojas said Mav3rick enabled REIWA’s users to use self-service to access and update information, browse and enrol in courses, manage subscriptions, run reports, order products and make payments. "Through creating a single consolidated interface, we’ve dramatically improved the member experience and enabled both REIWA’s members and employees to transform the way they work," he added.
"Our ambitious expectations for UX and UI, coupled with limited flexibility around front-end design, meant Mav3rik used both standard and custom features to balance visual design goals with compatibility in the back end," Bailey said.
"It wasn’t just out of the box implementation and it was very much about breaking new ground together." REIWA’s new site has also launched an accreditation program, which allows members to track their progress for accreditation and CPD compliance.
Mav3rik’s said on its website that it was is one of a handful of Salesforce’s partners with a seat on Salesforce’s advisory board, which means in addition to implementing its solutions, Mav3rik can directly influence the platform itself.
Posted by Veronica Silva Cusi, news correspondent
Source: https://www.crn.com.au
Published: Thursday, May 5, 2022
4.) | AssisTT Contact Center Services End to end Contact Center Services provided in Turkey, including call center infrastructure and experience solutions. |
5.) | Bespoke International Group Business Process Outsourcing Bespoke International Group specialise in delivering Global Business Solutions that consistently create an outstanding customer experience |
6.) | Comvendo Inbound, Outbound, Backoffice |
7.) | Connecta Center - Prospecting, commercial appointments - Collection - Surveys - Customer Care - Technical Support |
12.) | InfoCision Over nearly 4 decades, InfoCision’s passion for performance and proven results have driven an evolution to become much more than a contact center. Leverage our contact center resources, or we can help your internal center become more efficient and effective. We are interaction experts committed to delivering superior customer experience and KPIs, while simultaneously reducing overhead, increasing return on investment, saving time, and minimizing risk. Our people and technology help your brand thrive with 24-7-365 support (phone, chat, email, text, social media monitoring etc.), Level 1 PCI compliance, and a complete, customizable suite of enhancements for internal customer care organizat... (read more) |
13.) | Invensis Finance and Accounting Outsourcing Services |
14.) | Liveware Labs Liveware Labs is an outsourcing company that builds outsourced teams in the Philippines to reduce operational costs and increase efficiency for companies. We help you build your full-time, dedicated team in the Philippines, taking care of everything on the ground, while you retain full control of your team, including KPIs, quality, workflow and productivity. So not only do you enjoy significant cost savings (up to 70%), but you still get employees who work just for you, in your business, working towards your business-specific goals. Further to this, we specialise in the travel industry. We have a deep passion for travel as our people are experienced, travel enthusiasts. That is why we... (read more) |
15.) | MetroCall MetroCall is a Contact Center located in Uruguay, with international presence, providing customized solutions and following the trends and needs of users |
17.) | Outcess CONTACT CENTER OUTSOURCING OUTCESS SOLUTIONS NIGERIA LIMITED is an integrated customer engagement and business process outsourcing company. We deliver innovative digital and cloud solutions that empower and optimize the performance of people, teams, and organizations. We are a 100% wholly Nigerian owned venture and believe in the talent of our people in our over 17 years of operations serving the likes of MTN, Airtel, 9Mobile, Multichoice, Total, Mantrac, Nigeria Immigration Service, Nigeria Communications Commission, Guaranty Trust Bank, Fidelity Bank, Sterling Bank, Branch, Avon Medical Centre, AIICO Multishield insurance, Custodian and Allied Insurance, NTEL, Smile etc. We currently operate a 1200-seat, 24/7, 365... (read more) |
20.) | Pusula Call Center Pusula CC is a professional communication center that started its journey in 2011 with the vision of offering uninterrupted service, managerial efficiency, creating a unique customer experience. With its experienced human resources, up-to-date technological infrastructure and innovative business models, it provides services to its customers and business partners beyond expectations. Pusula CC, whose foundations were laid in 2009, has been operating in the human resource and communication sector since 2011 with its experience, know-how, tailor-made solution suggestions and professional management staff, and takes care to keep the quality of employment at the highest level. It is among the l... (read more) |
I am checking out all the amazing and daily updated content on ContactCenterWorld.com and networking with professionals worldwide
Send To Friends Post On My Wall