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News : Mav3rik Deploys Salesforce CMS to the Real Estate Institute of Western Australia

#contactcenterworld

Sydney, Australia, May 2022 - Sydney-based Salesforce partner and IT consultancy firm Mav3rik has implemented Salesforce CMS to the Real Estate Institute of Western Australia (REIWA) to reduce its team’s workload and improve its site’s user-friendliness.

REIWA is a body for real estate professionals that aims to simplify selling, leasing and buying property for Western Australians. This was the deployment of Salesforce CMS in APAC. Mav3rik said prior to the upgrade, REIWA’s internal teams were inundated with a high level of email queries from members who needed access to content, update their information, order products and the company’s team was struggling to manually produce reports.

Mav3rik used Salesforce's Experience Cloud and CMS solution to implement Salesforce’s self-service functions so REIWA’s team could automatically resolve members’ inquiries and generate reports. Mav3rik co-founder Richard Enojas said the solution had improved REIWA members’ user-experience and reduced back-end administration for REIWA’s internal teams.

"We’re delighted to partner with REIWA in the first major deployment of Salesforce Experience Cloud and CMS in APAC," he said.

"Professional membership bodies are complex environments and improving the member journey was a critical factor in this implementation."

Enojas said Mav3rick enabled REIWA’s users to use self-service to access and update information, browse and enrol in courses, manage subscriptions, run reports, order products and make payments. "Through creating a single consolidated interface, we’ve dramatically improved the member experience and enabled both REIWA’s members and employees to transform the way they work," he added.

"Our ambitious expectations for UX and UI, coupled with limited flexibility around front-end design, meant Mav3rik used both standard and custom features to balance visual design goals with compatibility in the back end," Bailey said.

"It wasn’t just out of the box implementation and it was very much about breaking new ground together." REIWA’s new site has also launched an accreditation program, which allows members to track their progress for accreditation and CPD compliance.

Mav3rik’s said on its website that it was is one of a handful of Salesforce’s partners with a seat on Salesforce’s advisory board, which means in addition to implementing its solutions, Mav3rik can directly influence the platform itself.

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.crn.com.au


Today's Tip of the Day - Select The Right Application

Read today's tip or listen to it on podcast.

Published: Thursday, May 5, 2022

Printer Friendly Version Printer friendly version

2023 Buyers Guide IVR

 
1.) 
Premium Listing
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.


2.) 
Computer Data Services, LLC

VIRTUAL PBX
Get the benefits of an expensive, on-premise telephone system without the high price tag and annoying maintenance.

- Never miss another phone call
- No more busy signals
- Feature rich
- Answer your calls from anywhere

3.) 
eGain Corporation

eGain SmartIVR
eGain SmartIVR is an over-the-top solution to modernize IVR systems. Businesses can offer smartphone callers an easy choice to resolve queries via digital messaging and intelligent self-service. And they can optimize the IVR experience with end-to-end analytics.

4.) 
Megacall

Virtual Switchboard
Megacall provides a fully customised Virtual Switchboard software for all companies (including IVR service). No matter the size of your business, our services adapt to the needs of each client.

Are you looking for a more effective way to communicate with your customers? Discover the advantages of using the IVR and how it can help in your communications.

5.) 
MightyCall

MightyCall's IVR that will increase your business’s efficiency at a fraction of the cost of a secretary. Your auto-attendant is designed to:
- Greet callers
- Deliver necessary information
- Forward calls to the appropriate extension
- Take human error out of the system

6.) 
Nuxiba Technologies

CenterWare
Provide your customers with an effortless self-service experience. Easily create menus using predefined or custom prompts and data dips and route customers to live agents when needed.

Enable your customers to make payments and access information 24/7 at their convenience. Request a quote or live demo today.

7.) 
OpsTel Services

SPEED
The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Performance Monitoring

8.) 
PEC Telecom

Virtual Phone Numbers (DID) and Business VoIP Phone Service
Whether a customer is running a Call Center business, an IVR system to take phone orders or a voice mail service bureau, he still needs inbound lines and access numbers (DIDs). These lines and DIDs give customers the ability to call in and use the service. Traditionally, these lines and DIDs were obtained through the local telephone company (i.e. Verizon, AT&T or Time Warner) and a company could only purchase numbers with area codes in the region the system resided. With VoIP, this has changed.

DID Live is an IP DID service that allows you to accept incoming calls via VoIP as an alternative to standard digital or analog lines. The service provides the same quality of sound you expect from...
(read more)

9.) 
Pointel

Voice self-service can reduce cost and improve customer satisfaction. As with every system implementation, it is not the software, but the implementation that will define the success of the project. This also holds true for self-service implementations. Pointel follows a unique and proven process to implement voice self service. This process has been fine-tuned through years of experience implementing contact center and self-service applications. Pointel can design and develop solutions that will meet and exceed our client’s voice application needs. With several years of experience in Genesys GVP(Genesys Voice Platform) implementation and integration, Pointel can provide an integrated voice...
(read more)

10.) 
Teckinfo Solutions Pvt. Ltd.

IVR Edge
IVR Edge is a high performance, robust and scalable ivr system that works on various leading hardware such as Dialogic, Keygoe and Synway etc. It can handle the simplest of simple to the most complex of requirements to when it come to creating an IVR. Integration with any 3rd party database, be it for banking, telecom, insurance, travel, payment gateway etc can be handled with ease. Ideally suited to create Hosted IVR and virtual patching solutions with scalabilities that can range from 4 to 128 E1’s per setup with voice recording and CDR functionality. Integration with leading text to speech (TTS) and speech recognition ASR engines add to the flexibility and functionality.
 

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