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News : Mavenir Acquires Telestax to Enhance Its Business Messaging and Customer Engagement Platform with CPaaS

#contactcenterworld, @mavenir, @telestax

Richardson, TX, USA, Aug 25, 2021 -- Mavenir, a global provider in mobile messaging and business messaging monetization solutions for service providers, announced that it has acquired Telestax Inc., a global Communications Platform as a Service (CPaaS) enablement and application provider to the communications industry. This acquisition enhances Mavenir Engage, Mavenir’s omni-channel messaging monetization and customer engagement offerings.

"Communication Platforms are becoming a key differentiator for service providers," said Pardeep Kohli, President and CEO, Mavenir. "They will unlock enterprise value in 5G with API enablement for different verticals such as IoT, Smart Cities, Automotive and provide turnkey applications for logistics, fleet management, AI/ML chatbots, voice biometrics verification, immersive commerce/entertainment and many other use cases."

"The early definition of CPaaS in terms of PSTN connectivity has been augmented to include a much broader range of services. Vendors that provide the full communication service stack – including the API layer and network infrastructure – have a competitive advantage from those whose strategy primarily focuses on the API layer and relies on partnerships to provide access to the network layer,"1 said Raúl Castañón-Martínez, Sr. Analyst, Workforce Productivity and Collaboration at 451 Research, a division of S&P Global Market Intelligence. According to 451 Research's Workforce Productivity & Collaboration 2021 CPaaS Market Monitor, total market revenue increased by well over 40% to $6.5bn in 2020, and will account for roughly $21bn in 2025, a CAGR of 26%.

"CPaaS is the key enabling technology for our Mavenir Engage service to position Communications Service Providers (CSPs) at the forefront of the digital engagement landscape," said Ian Maclean, SVP/GM Cloud Services at Mavenir, "With this acquisition, Mavenir is lowering the barrier of entry and democratizing business messaging for businesses of all sizes to implement conversational commerce experiences."

Clark Peterson, Chairman, Cloud Communications Alliance, said: "Telestax has been a key partner to help drive the transformation of the CPaaS industry. Being part of the Mavenir family brings the breadth of portfolio to add new capabilities and further advance innovative customer offerings in Cloud Communications."

Jean Deruelle, co-founder and CTO, Telestax, said: "From our roots as an Open-Source communications disruptor that defined the CPaaS Enablement Market with the Restcomm API framework, we are incredibly excited to join forces and combine our capabilities with Mavenir’s extensive 5G and omni-channel messaging portfolio in the next step of our journey to keep helping carriers globally define the future of business communications."

#contactcenterworld, @mavenir, @telestax

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com


About Mavenir:
Company LogoMavenir, known as the industry’s end-to-end, cloud-native Network Software Provider for 4G and 5G solutions, is redefining enterprise communications with Mobile Business Fabric, a cloud-based portfolio of integrated business solutions—including Mobile Business Contact, Mobile Business Communications and Collaboration and Mobile Business Messaging— focused on enabling deskless, mobile workers for businesses of all sizes.
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About Telestax:
Company LogoTelestax is a CPaaS enabler for communications service providers and creator of the Restcomm API platform. Originating in the open source community, managed by Telestax, Restcomm has been tested by over 10,000 telecom developers and contains over 6 million lines of code. As a trusted partner in real-time communications, Telestax delivers Restcomm Cloud to companies around the world. When service providers join with Telestax, their customers gain the advantage of a network and full CPaaS capabilities such as programmable SMS and voice. With bring your own carrier options, white labeling, and a complete suite of voice and messaging APIs, service providers benefit from new revenue streams and a competitive edge in the evolving digital transformation marketplace.
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Today's Tip of the Day - Utilize Time & Money Saving Tools

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Published: Friday, August 27, 2021

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2024 Buyers Guide Speech Technology

 
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Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.


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Daisee

Daisee
Daisee builds technology that empowers people to solve problems by making interactions simple and smart so they can have a more significant impact, be more productive and be better at what they do. We believe incremental improvements carry huge potency and provide exponentially greater change for the better.

Genesys customers can now automate risk and quality management using Daisee’s speech and sentiment analytics and remediation workflow software. Daisee helps improve customer experience, ensure regulatory compliance, identify missed commercial opportunities & training requirements as well as provide valuable insights back to the business directly from the frontline – the true voice-of-...
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Eckoh

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Advanced speech recognition and natural language expertise that routes callers by simply asking ‘how can I help you?’. It allows customers to use their own words to ask for what they want and steers them to the right place.

Menus are eliminated altogether and contact centres can use a single inbound telephone number.
 

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