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News : Mavenir Announces Business Communications Portfolio

#contactcenterworld, @mavenir

Richardson, TX, USA, Mar, 2022 -- Mavenir, a Network Software Provider building the future of networks with cloud-native software that runs on any cloud and transforms the way the world connects, announces its complete Software as a Service (SaaS) based Business Communications portfolio, including customer engagement, business messaging, Communications Platform as a Service (CPaaS), Unified Communications as a Service (UCaaS) and Contact Center as a Service (CCaaS).

"Gartner predicts that 80% of customer service organizations will abandon mobile apps in favor of messaging by 2025i," said Jorgen Nilsson, President, Enterprise Connect Business, Mavenir. "As a leader in messaging, with 60% SMS market shareii and over 3 billion mobile messaging subscribers globally, Mavenir is unlocking the power of business messaging to create a superior customer experience, leveraging our messaging footprint, certification as an Apple Messages for Business MSP and other key ecosystem partnerships."

#contactcenterworld, @mavenir

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com


About Mavenir:
Company LogoMavenir, known as the industry’s end-to-end, cloud-native Network Software Provider for 4G and 5G solutions, is redefining enterprise communications with Mobile Business Fabric, a cloud-based portfolio of integrated business solutions—including Mobile Business Contact, Mobile Business Communications and Collaboration and Mobile Business Messaging— focused on enabling deskless, mobile workers for businesses of all sizes.
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Today's Tip of the Day - Train Every Customer Facing Person!

Read today's tip or listen to it on podcast.

Published: Tuesday, March 22, 2022

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2023 Buyers Guide Visual Communications

 
1.) 
Premium Listing
SJS Solutions

Optymyse - Digital Employee Engagement
Optymyse is a completely new way to empower, engage, motivate and retain your contact centre, call center and helpdesk agents. Optymyse is a unique neuroscience-based approach which takes care of your most valuable asset - your people and is focussed on improving mental health, wellness, wellbeing, motivation, happiness and reducing stress in the workplace.


2.) 
TeamViewer

Co-Browsing Integration
Co-Browsing is the practice of web-browsing where two or more people are navigating through a website on the internet. Software designed to allow Co-Browsing focuses on providing a smooth experience as two or more users use their devices to browse your website. In other words, your customer can permit the agent to have partial access to his/ her screen in real-time.
 

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