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News : Mavenir Expands Capabilities in Europe With Open RAN Centre of Excellence in Germany

#contactcenterworld, @mavenir

Bonn, Germany, April 2022 - Mavenir, the Network Software Provider building the future of networks with cloud-native software that runs on any cloud and transforms the way the world connects, has expanded its European capabilities with the establishment of an Open RAN Centre of Excellence in Germany.

Centred in Bonn, with satellite teams in Düsseldorf and Munich, the Centre of Excellence will support European Mobile Network Operators (MNOs) with Open Radio Access Network (Open RAN) engineering, planning, design, system integration and deployment.

Germany is a strong advocate for the development and adoption of Open RAN technologies. Open RAN is playing a key role in the country’s Mobile Network Transformation strategy: all German MNOs have committed to adopting Open RAN. The technology is also backed by Germany’s Federal Ministry of Transport and Digital Infrastructure, which announced €300 million ($344 million) in funding to develop and test Open RAN technology in the country.

Vishant Vora, President, Global Operations and Managed Services at Mavenir, said, "Mavenir’s Centre of Excellence in Germany is developing advanced Open RAN end-to-end skills, and supporting our German customers with localised support to accelerate Open RAN deployments."

Puneet Sethi, Senior Vice President and General Manager of RAN Business at Mavenir, said, "This latest Centre of Excellence further extends access to Mavenir’s Open RAN expertise across Europe and complements existing R&D design centres of excellence in Sweden, the Czech Republic, and the United Kingdom."

#contactcenterworld, @mavenir

Posted by Veronica Silva Cusi, the news correspondent
Source: https://www.businesswire.com


About Mavenir:
Company LogoMavenir, known as the industry’s end-to-end, cloud-native Network Software Provider for 4G and 5G solutions, is redefining enterprise communications with Mobile Business Fabric, a cloud-based portfolio of integrated business solutions—including Mobile Business Contact, Mobile Business Communications and Collaboration and Mobile Business Messaging— focused on enabling deskless, mobile workers for businesses of all sizes.
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Published: Monday, April 25, 2022

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2024 Buyers Guide Help Desk Software

 
1.) 
Happitu

Happitu is your customer support team’s personal coach. It guides your team through every interaction with custom workflows, responsive scripting, and dynamic help topics.

Documentation in Happitu is automated, detailed, and consistent. Go beyond handle times and service levels with the rich insights of Happitu – from granular interaction data to aggregate data and trends – you get the complete CX journey!

We intentionally built the Happitu Workflow Designer with your customer support team in mind. Using our intuitive tools that provide quick and safe iteration, you eliminate the need to involve IT or Development. Yes, you will no longer have to dread submitting a change request to Devin from IT!

Try it free for 45 days!

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Knowmax

Knowmax
Knowmax is an omnichannel knowledge management platform. Our mission is to transform contact centers into resolution centers and drive customer self service.
The platform is an industry-agnostic enterprise-grade knowledge platform with components helping in easy findability of actionable information at the right time across the desired touchpoint.

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LiveAgent

LiveAgent Help Desk
LiveAgent is a cloud-based Help Desk Software with over 195+ compatible integrations. Streamline all customer communication channels and manage them from a single shared company inbox. Enjoy social media integration, unlimited ticket history, call recordings, hybrid ticket streams, and more. Companies like BMW, Yamaha, Huawei, Orange, or Forbesfone use LiveAgent to deliver customer wow to 150M end-users worldwide.

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OneDesk

OneDesk's software combines Helpdesk & Project Management into one application. No need to purchase, integrate and switch between applications. Your team can support your customers and work on projects in one place. Aimed at SMBs as well as departments at large enterprises, OneDesk is frequently used by project managers, customer service, IT, professional services and more. This easy-to-use, feature-rich, and highly configurable software can manage both ticket & task workflows.

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Teckinfo Solutions Pvt. Ltd.

ActivDesk Help Desk Software
ActivDesk Help Desk Software is an intelligent ticketing software for multi- channel customer interaction & engagement. It streamlines the entire ticket management process. With its SLA & escalation management, it enables your help desk to deliver enriching customer experience.
 

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