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News : MaxContact Completes Outbound Call Centre Software Deployment at Surge Direct

Brisbane, Australia, Feb 22, 2021 – Surge Direct, an Australian sales and marketing company, has announced deployment of the MaxContact cloud contact centre outbound dialler solution to amplify client fundraising programs and accelerate company growth in the years ahead.

MaxContact will now support up to 24 telefundraisers at the company’s headquarters in Brisbane in a strategy aimed at providing a complementary service to Surge Direct’s existing face-to-face donor services.

"The decision to deploy MaxContact was partly based on the experience of seeing MaxContact successfully in action in another not-for-profit organisation," says Markus Pedersen, Call Centre Manager, Surge Direct. "However, one of the most appealing features of MaxContact is that it is a cloud-based platform. This meant there was no requirement for us to deploy and manage new servers to support the application. We were also impressed with its ability to be rapidly deployed, rich reporting functionality, support for API-driven applications and easy customisation for individual client requirements. This all in one cloud contact centre functionality and ticked all the boxes we were looking for in an outbound dialler solution."

"MaxContact will provide us with the flexibility in being able to scale up and scale down and customise the outbound dialler for our own client requirements. We have already deployed a campaign for a client in Western Australia and been able to provide detailed and customised reporting, as well as attrition and retention analysis, including number of attempts, results and call outs.

"With MaxContact you have a supplier that is proven, has the technical expertise and can call on their senior management for advice as well as both pre- and post -sales technical support. This provides all the ingredients for absolute success. Overall, MaxContact is now a very powerful tool that supports our operations and we anticipate it will become even more valuable as we continue our growth and improve our levels of client service in the future," says Pedersen.

Maharashtra Association of Resident Doctors

Posted by Veronica Silva Cusi, news correspondent
Source: https://prwire.com.au


About MaxContact:
Company LogoBuilt from the ground up by industry professionals, MaxContact is a contact centre provider with a range of integrated solutions including intelligent routing, business analytics, inbound, outbound, configuration, IVR automation, quality call recording , speech analytics, scripting and workforce management.
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Today's Tip of the Day - The Experience

Read today's tip or listen to it on podcast.

Published: Tuesday, February 23, 2021

Printer Friendly Version Printer friendly version

2022 Buyers Guide Automated Call Distributors

 
1.) 
Premium Listing
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.


2.) 
Teckinfo Solutions Pvt. Ltd.

InterDialog UCCS
InterDialog UCCS inbound call center software caters to all incoming customer requests. These incoming requests can come through any channel of customer’s choice e.g. voice, video, email, chat, WhatsApp, facebook etc.. company page or from an integrated website chat. Using InterDailog UCCS call centers can respond to inquiries of the customers and they can also register the complaints of customer as a customer support desk.

3.) 
voiptime

Voiptime Contact Center
Our contact center solution allows processing the high volume of client requests from different channels (voice, webchat, email, web callbacks), running massive outbound dialing campaigns, and makes all call center operations visible for management. Voiptime Cloud Contact Center is a professional calling solution for outbound and inbound calls. It’s a plug-and-play software that immediately increases the productivity of your call center department. With the help of our solution you are able to:
- Automate lead prospecting and have 4x more live conversations daily;
- Increase the agent occupancy up to 80-90% with the help of the fastest Predictive dialer;
- Smooth out the peaks of calls by...
(read more)
 

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