Brisbane, Australia, Feb 22, 2021 – Surge Direct, an Australian sales and marketing company, has announced deployment of the MaxContact cloud contact centre outbound dialler solution to amplify client fundraising programs and accelerate company growth in the years ahead.
MaxContact will now support up to 24 telefundraisers at the company’s headquarters in Brisbane in a strategy aimed at providing a complementary service to Surge Direct’s existing face-to-face donor services.
"The decision to deploy MaxContact was partly based on the experience of seeing MaxContact successfully in action in another not-for-profit organisation," says Markus Pedersen, Call Centre Manager, Surge Direct. "However, one of the most appealing features of MaxContact is that it is a cloud-based platform. This meant there was no requirement for us to deploy and manage new servers to support the application. We were also impressed with its ability to be rapidly deployed, rich reporting functionality, support for API-driven applications and easy customisation for individual client requirements. This all in one cloud contact centre functionality and ticked all the boxes we were looking for in an outbound dialler solution."
"MaxContact will provide us with the flexibility in being able to scale up and scale down and customise the outbound dialler for our own client requirements. We have already deployed a campaign for a client in Western Australia and been able to provide detailed and customised reporting, as well as attrition and retention analysis, including number of attempts, results and call outs.
"With MaxContact you have a supplier that is proven, has the technical expertise and can call on their senior management for advice as well as both pre- and post -sales technical support. This provides all the ingredients for absolute success. Overall, MaxContact is now a very powerful tool that supports our operations and we anticipate it will become even more valuable as we continue our growth and improve our levels of client service in the future," says Pedersen.
Maharashtra Association of Resident Doctors
Posted by Veronica Silva Cusi, news correspondent
Built from the ground up by industry professionals, MaxContact is a contact centre provider with a range of integrated solutions including intelligent routing, business analytics, inbound, outbound, configuration, IVR automation, quality call recording , speech analytics, scripting and workforce management.
Published: Tuesday, February 23, 2021
Eastwind sells Oracle, Ribbon, and Dialogic SBC and routing solutions for both premise-based and cloud-based deployments along with Microsoft Teams integration. Eastwind offers managed service offerings and complete 7x24 support.
|2.)||Lieber & Associates|
Call Routing and Contact Center Optimization
L&A provides consulting services to optimize contact centers, including call routing, skills-based routing, and multi-location routing. The firm's senior consultants have several decades of experience each in this area and work with all vendors' systems. L&A's president pioneered skills-based routing.
The SPEED solution solves for service level issues while cost optimizing the environment with automation.
Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.
Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.
*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Performance Monitoring