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News : MaxContact Announces the Availability of MaxContact for Microsoft Teams

#contactcenterworld, @MaxContact2, @Microsoft

Sydney, Australia, March 23, 2021 -- MaxContact, an all-in-one cloud contact centre suite solution, announced the availability of MaxContact for Microsoft Teams. The MaxContact solution now allows contact centre agents to interact with customers from any Teams endpoint and helps contact centre agents and business users communicate and collaborate more effectively.

"The combination of Microsoft Teams and the MaxContact software will provide a powerful new way for customer and employee collaboration and offers users a rich and integrated communications experience," said Daniel Harding, Director – Australia Operations, MaxContact. "MaxContact is adding significant value to enterprise communications by enabling businesses to better connect people, information and business processes and to gain deeper contact centre interaction insight."

In order to enable MaxContact and Microsoft Teams to work together, users require Microsoft Office 365 licenses as well as the Microsoft Phone System License required to enable PSTN Calling.

At the same time, MaxContact has partnered with Melbourne-headquartered Entrust ICT, a provider of information and communication technology solutions specialising in network and cloud based applications, to facilitate successful end user interworking of its call centre software with Microsoft Teams.

Vincent Kennedy, CEO, Entrust ICT, said, "Entrust ICT and MaxContact have been working closely together for two years in Australia and are always on the lookout on how to provide value to our partners and end users. We could see that the market was demanding an interworking solution that could support Microsoft Teams, whilst still giving the benefits of a contact centre solution which provides feature functionality such as dialler, analytics, reporting, and other channels such as chat and email."

Harding added, "Our customers come to us for high-quality unified contact centre solutions that offer the most up-to-date features. By working with Microsoft, we feel confident that our all-in-one communications software will provide users of Microsoft Teams with enhanced functionality and significant value.

"At the same time, our interests are in delivering specific solutions that solve real business problems. We look forward to working with the highly skilled and experienced team at Entrust ICT to deliver a well-defined Microsoft Teams integration that provides practical benefits to organisations as well as prospects considering the value of a collaboration and contact centre implementation."

#contactcenterworld, @MaxContact2, @Microsoft

Posted by Veronica Silva Cusi, news correspondent
Source: https://prwire.com.au


About MaxContact:
Company LogoBuilt from the ground up by industry professionals, MaxContact is a contact centre provider with a range of integrated solutions including intelligent routing, business analytics, inbound, outbound, configuration, IVR automation, quality call recording , speech analytics, scripting and workforce management.
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About Microsoft:
Company LogoAt Microsoft, we're motivated and inspired every day by how our customers use our software to find creative solutions to business problems, develop breakthrough ideas, and stay connected to what's most important to them. We are committed long term to the mission of helping our customers realize their full potential. Just as we constantly update and improve our products, we want to continually evolve our company to be in the best position to accelerate new technologies as they emerge and to better serve our customers.
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Today's Tip of the Day - CRM Technology

Read today's tip or listen to it on podcast.

Published: Wednesday, March 24, 2021

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2021 Buyers Guide Help Desk Software

 
1.) 
eGain Corporation

eGain CallTrack™
eGain CallTrack™ is a dynamic call tracking and case management solution that helps companies provide quick, high-quality, and cost-efficient resolution of customer issues across traditional and emerging interaction channels. It is one of the many innovative customer interaction products in eGain Solve™ suite, the unified customer engagement and knowledge management software suite, which helps businesses transform their traditional call centers into omnichannel customer engagement hubs. eGain CallTrack will enable you to track, manage and resolve cases and maintain service level agreements (SLA), across channels.

2.) 
Happitu

Happitu is your customer support team’s personal coach. It guides your team through every interaction with custom workflows, responsive scripting, and dynamic help topics.

Documentation in Happitu is automated, detailed, and consistent. Go beyond handle times and service levels with the rich insights of Happitu – from granular interaction data to aggregate data and trends – you get the complete CX journey!

We intentionally built the Happitu Workflow Designer with your customer support team in mind. Using our intuitive tools that provide quick and safe iteration, you eliminate the need to involve IT or Development. Yes, you will no longer have to dread submitting a change request to Devin from IT!

Try it free for 45 days!
PH: 833-427-7488

3.) 
Knowmax

Knowmax
Knowmax is an omnichannel knowledge management platform. Our mission is to transform contact centers into resolution centers and drive customer self service.
The platform is an industry-agnostic enterprise-grade knowledge platform with components helping in easy findability of actionable information at the right time across the desired touchpoint.
PH: +91 9702626568

4.) 
Nuxiba Technologies

CenterWare
Nuxiba's Help Desk Software is ideal for delivering top-level contact help desk services. It not only tailors to your existing technology resources but also allows you to set staff priorities that forward clients to the most knowledgeable agents.

Give personalized assistance, and analyze performance with our real-time monitoring, recording, and reports. Integrate Salesforce or VTiger CRM systems, be TCPA compliant, protect your cardholder's data during calls, and more!

Request a quote or demo today and start the journey to increase your first-contact resolution percentages in less than three months!

5.) 
OneDesk

OneDesk's software combines Helpdesk & Project Management into one application. No need to purchase, integrate and switch between applications. Your team can support your customers and work on projects in one place. Aimed at SMBs as well as departments at large enterprises, OneDesk is frequently used by project managers, customer service, IT, professional services and more. This easy-to-use, feature-rich, and highly configurable software can manage both ticket & task workflows.
PH: (514) 731-6878

6.) 
Teckinfo Solutions Pvt. Ltd.

ActivDesk Help Desk Software
ActivDesk Help Desk Software is an intelligent ticketing software for multi- channel customer interaction & engagement. It streamlines the entire ticket management process. With its SLA & escalation management, it enables your help desk to deliver enriching customer experience.
 

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