#contactcenterworld, @MaxContact2, @AvoiraLimited
London, UK, March 17, 2021 -- Manchester-based Contact Centre software company MaxContact has partnered with Avoira to integrate speech analytics into its contact centre solution.
The deal sees MaxContact adopting Avoira’s voice analytics solution, Xdroid, to help businesses create more satisfying customer experiences.
MaxContact CEO Ben Booth said: "Xdroid from Avoira is an excellent addition to our contact centre solution, giving businesses new ways to improve customer service and identify unhappy customers – at scale – before they become ex-customers. That’s a powerful tool for any contact centre. It fits perfectly with MaxContact’s solution, adding to our own best-in-class analytics and reporting tools."
Steve Watts, CX Practice Director at Avoira welcomed the new partnership. "Harnessing MaxContact’s formidable, feature-rich platform with Xdroid’s powerful, real-time, AI-powered analytics will present contact centres with a particularly compelling proposition" he said. "It’s a package which will assist in tackling ever-increasing competitive pressures, growing regulatory oversight and satisfy an overwhelming desire to deliver service excellence with each and every call."
Avoira’s Xdroid solution is available as part of MaxContact’s cloud-based contact centre solution now.
Posted by Veronica Silva Cusi, news correspondent
Built from the ground up by industry professionals, MaxContact is a contact centre provider with a range of integrated solutions including intelligent routing, business analytics, inbound, outbound, configuration, IVR automation, quality call recording , speech analytics, scripting and workforce management.
Published: Thursday, March 18, 2021
|1.)||The House of Contact Centers|
Assess the roadmap to a higher potential for your customer contact center:
• Discover strenghts and opportunities in only 30 minutes.
• Receive a FREE roadmap and actionplan to growth.
• Determine in 39 statements the foundation for a futureproof contact center.
Click on the link below to start your FREE assessment!
Snapshotz is a web-based audit tool with strong analytics that helps large and small organisations understand and benchmark customer experience delivery. Snapshotz reports contain validated CX practices, technology use and operational metrics from over 3,000+ customers globally. These are benchmarked against the ISO 18295 customer service standard, digital service delivery, health & safety and mental health and other global standards enabling validated roadmaps for CX strategy and investment