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News : MaxContact Integrates Speech Analytics to Help Businesses Improve Customer Experience and Reduce Churn

#contactcenterworld, @MaxContact2, @AvoiraLimited

London, UK, March 17, 2021 -- Manchester-based Contact Centre software company MaxContact has partnered with Avoira to integrate speech analytics into its contact centre solution.

The deal sees MaxContact adopting Avoira’s voice analytics solution, Xdroid, to help businesses create more satisfying customer experiences.

MaxContact CEO Ben Booth said: "Xdroid from Avoira is an excellent addition to our contact centre solution, giving businesses new ways to improve customer service and identify unhappy customers – at scale – before they become ex-customers. That’s a powerful tool for any contact centre. It fits perfectly with MaxContact’s solution, adding to our own best-in-class analytics and reporting tools."

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Steve Watts, CX Practice Director at Avoira welcomed the new partnership. "Harnessing MaxContact’s formidable, feature-rich platform with Xdroid’s powerful, real-time, AI-powered analytics will present contact centres with a particularly compelling proposition" he said. "It’s a package which will assist in tackling ever-increasing competitive pressures, growing regulatory oversight and satisfy an overwhelming desire to deliver service excellence with each and every call."

Avoira’s Xdroid solution is available as part of MaxContact’s cloud-based contact centre solution now.

#contactcenterworld, @MaxContact2, @AvoiraLimited

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.realwire.com


About MaxContact:
Company LogoBuilt from the ground up by industry professionals, MaxContact is a contact centre provider with a range of integrated solutions including intelligent routing, business analytics, inbound, outbound, configuration, IVR automation, quality call recording , speech analytics, scripting and workforce management.
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Today's Tip of the Day - Voice Mail Timeout!

Read today's tip or listen to it on podcast.

Published: Thursday, March 18, 2021

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2021 Buyers Guide Employee Engagement Solutions

 
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