News : MAXIMUS and Interactions Partner to Bring First Intelligent Virtual Assistants to Federal Agencies
Reston, VA, USA, July, 2017 -- MAXIMUS (NYSE: MMS), a provider of government services worldwide, and Interactions, LLC, a provider of Intelligent Virtual Assistants for enterprise customer care, unveiled the MAXIMUS Intelligent Assistant powered by Interactions.
This offering makes customer care technology available to government agencies, transforming communication with citizens while meeting budget objectives and enhancing the citizen experience.
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"With fewer resources and increasing expectations from citizens, federal agencies are challenged with improving the citizen journey, while demonstrating value for their funding," said Tom Romeo, president and general manager of MAXIMUS Federal. "Agency leaders know that they cannot solve today’s problems with yesterday’s solutions. They are actively seeking new, innovative approaches to delivering enhanced customer service that prove cost-effective for the agency. Partnering with Interactions leverages both company’s deep expertise in delivering enhanced and efficient customer service solutions to bring Intelligent Virtual Assistants to the federal market."
"For more than a decade, Interactions has focused on taking a new approach to customer care. Our Intelligent Virtual Assistants help many of the world’s largest brands deliver an amazing customer experience while significantly increasing the scale of customer care operations," said Mike Iacobucci, president and CEO of Interactions. "There’s never been a better time to revolutionize the way that government agencies communicate with citizens, and we’re proud to introduce the MAXIMUS Intelligent Assistant to meet this need."
#contactcenterworld, @interactionsco, @maximus_news
Posted by Veronica Silva Cusi, news correspondent
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About Interactions Corporation:
Interactions’ Virtual Assistant is revolutionizing voice automation for customer care. Our conversational technology enables customers to quickly and easily accomplish more in self-service. Through unparalleled understanding capabilities callers can speak in their own words just as if they were talking to an agent.
MAXIMUS is a leading provider of government services worldwide and is devoted to providing health and human services program management and consulting services to its clients. The Company has more than 6,500 employees located in more than 220 offices in the United States, Canada, Australia and the United Kingdom. Additionally, MAXIMUS is included in the Russell 2000 Index and the S&P SmallCap 600 Index.
Published: Tuesday, July 4, 2017
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