News : MAXIMUS Federal Awarded GSA's Contact Center SIN
Reston, VA, USA, Nov. 5, 2018 -- MAXIMUS (NYSE: MMS), a provider of government services worldwide, announced that MAXIMUS Federal has been named the first awardee of the General Services Administration (GSA) IT 70 Automated Contact Center Solutions (ACCS) IM 132-20 contract vehicle. Known as the "Contact Center SIN", this contract will serve as a future acquisition vehicle to enable federal agencies to procure citizen engagement center technology and operational requirements.
Established by the GSA, the Contact Center SIN provides agencies with a diverse set of pre-vetted citizen engagement center solutions through a single contract. The Contact Center SIN is focused on a wide range of technologies that support citizen engagement, including artificial intelligence (AI), chat bots, robotic process automation (RPA) and voice/speech recognition. It was developed to align with the President's Management Agenda, which calls for federal agencies to adopt customer service approaches that have been successful in the commercial sector.
"As the first Contact Center SIN awardee, we are both honored and excited to bring our proven expertise and next-generation technology to help agencies with their citizen engagement and contact center services," said Bruce L. Caswell, President and Chief Executive Officer of MAXIMUS. "Over the last two years, MAXIMUS Federal has participated in market research, industry days and requests for information to support the GSA's plans to establish this innovative contract vehicle."
Posted by Veronica Silva Cusi, news correspondent
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MAXIMUS is a leading provider of government services worldwide and is devoted to providing health and human services program management and consulting services to its clients. The Company has more than 6,500 employees located in more than 220 offices in the United States, Canada, Australia and the United Kingdom. Additionally, MAXIMUS is included in the Russell 2000 Index and the S&P SmallCap 600 Index.
Published: Wednesday, November 7, 2018
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