#contactcenterworld, @maximus_news, @BenchmarkPortal
Reston, VA, USA, April 24, 2019 -- MAXIMUS (NYSE: MMS), a provider of government services worldwide, announced that MAXIMUS Federal has received a Call Center of Excellence award, issued by BenchmarkPortal, for its customer contact center operations in Brownsville, Texas.
In order to be certified as a Center of Excellence by BenchmarkPortal, a call center must rank in the top ten percent of the call centers surveyed. They are judged on a balanced scorecard of metrics for efficiency and effectiveness, along with factors like cost per call, call waiting time and customer satisfaction. Only call centers that demonstrate superior performance on all of these metrics, compared with their industry peers, are eligible to earn the award. The Brownsville site is the 15th call center to receive the Call Center of Excellence award for MAXIMUS, and the first for MAXIMUS Federal.
"We are dedicated to delivering high quality services to beneficiaries in the most efficient way, so this distinction only reinforces our commitment," said Bruce Caswell, President and Chief Executive Officer of MAXIMUS. "We are extremely proud to have another one of our contact centers earn this important industry recognition from BenchmarkPortal."
#contactcenterworld, @maximus_news, @BenchmarkPortal
Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com
About Maximus:
MAXIMUS is a leading provider of government services worldwide and is devoted to providing health and human services program management and consulting services to its clients. The Company has more than 6,500 employees located in more than 220 offices in the United States, Canada, Australia and the United Kingdom. Additionally, MAXIMUS is included in the Russell 2000 Index and the S&P SmallCap 600 Index.
About BenchmarkPortal:
BenchmarkPortal is the source for Contact Center best practices with our Benchmarking, Education and Consulting services. Our mission is to help you run your center more efficiently and effectively. We are still continually growing our database, already the world's largest, for call center metrics by conducting data drives twice a year to have the most up to date information in the industry. 
Published: Friday, April 26, 2019
| 3.) |  Voiptime Contact Center Our contact center solution allows processing the high volume of client requests from different channels (voice, webchat, email, web callbacks), running massive outbound dialing campaigns, and makes all call center operations visible for management. Voiptime Cloud Contact Center is a professional calling solution for outbound and inbound calls. It’s a plug-and-play software that immediately increases the productivity of your call center department. With the help of our solution you are able to: - Automate lead prospecting and have 4x more live conversations daily; - Increase the agent occupancy up to 80-90% with the help of the fastest Predictive dialer; - Smooth out the peaks of calls by... (read more) |
LOGIN WITH YOUR CONTACTCENTERWORLD.COM ACCOUNT
I am checking out all the amazing and daily updated content on ContactCenterWorld.com and networking with professionals worldwide
Send To Friends Post On My Wall