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News : MAXIMUS Federal Receives Call Center of Excellence Recognition from BenchmarkPortal

#contactcenterworld, @maximus_news, @BenchmarkPortal

Reston, VA, USA, April 24, 2019 -- MAXIMUS (NYSE: MMS), a provider of government services worldwide, announced that MAXIMUS Federal has received a Call Center of Excellence award, issued by BenchmarkPortal, for its customer contact center operations in Brownsville, Texas.

In order to be certified as a Center of Excellence by BenchmarkPortal, a call center must rank in the top ten percent of the call centers surveyed. They are judged on a balanced scorecard of metrics for efficiency and effectiveness, along with factors like cost per call, call waiting time and customer satisfaction. Only call centers that demonstrate superior performance on all of these metrics, compared with their industry peers, are eligible to earn the award. The Brownsville site is the 15th call center to receive the Call Center of Excellence award for MAXIMUS, and the first for MAXIMUS Federal.

"We are dedicated to delivering high quality services to beneficiaries in the most efficient way, so this distinction only reinforces our commitment," said Bruce Caswell, President and Chief Executive Officer of MAXIMUS. "We are extremely proud to have another one of our contact centers earn this important industry recognition from BenchmarkPortal."

#contactcenterworld, @maximus_news, @BenchmarkPortal

Posted by Veronica Silva Cusi, news correspondent

Source: https://www.businesswire.com


About Maximus:
Company LogoMAXIMUS is a leading provider of government services worldwide and is devoted to providing health and human services program management and consulting services to its clients. The Company has more than 6,500 employees located in more than 220 offices in the United States, Canada, Australia and the United Kingdom. Additionally, MAXIMUS is included in the Russell 2000 Index and the S&P SmallCap 600 Index.
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About BenchmarkPortal:
Company LogoBenchmarkPortal is the source for Contact Center best practices with our Benchmarking, Education and Consulting services. Our mission is to help you run your center more efficiently and effectively. We are still continually growing our database, already the world's largest, for call center metrics by conducting data drives twice a year to have the most up to date information in the industry.
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Today's Tip of the Day - Connectivity

Read today's tip or listen to it on podcast.

Published: Friday, April 26, 2019

Printer Friendly Version Printer friendly version

2022 Buyers Guide Automated Call Distributors

 
1.) 
Premium Listing
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.


2.) 
Teckinfo Solutions Pvt. Ltd.

InterDialog UCCS
InterDialog UCCS inbound call center software caters to all incoming customer requests. These incoming requests can come through any channel of customer’s choice e.g. voice, video, email, chat, WhatsApp, facebook etc.. company page or from an integrated website chat. Using InterDailog UCCS call centers can respond to inquiries of the customers and they can also register the complaints of customer as a customer support desk.

3.) 
voiptime

Voiptime Contact Center
Our contact center solution allows processing the high volume of client requests from different channels (voice, webchat, email, web callbacks), running massive outbound dialing campaigns, and makes all call center operations visible for management. Voiptime Cloud Contact Center is a professional calling solution for outbound and inbound calls. It’s a plug-and-play software that immediately increases the productivity of your call center department. With the help of our solution you are able to:
- Automate lead prospecting and have 4x more live conversations daily;
- Increase the agent occupancy up to 80-90% with the help of the fastest Predictive dialer;
- Smooth out the peaks of calls by...
(read more)
 

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