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News : MaxoTel Partners With Grandstream to Expand Their VoIP Solution in the Australian Market

#contactcenterworld, @grandstreamnet, @maxotel

Boston, MA, USA and Queensland, Australia, June 30, 2020 -- Grandstream, connecting the world since 2002 with SIP unified communication solutions, and Maxo Telecommunications, an ITSP and NBN (National Broadband Network) ready Hosted telephone system provider, announced that they will be offering Grandstream’s GRP series of carrier-grade IP phones in their portfolio. System integrators, installers and resellers throughout Australia can now partner with and purchase Grandstream’s entire GRP series directly from Maxotel as part of reselling their hosted telephony platform.

"Partnering with Grandstream has enabled MaxoTel and our partner network of over 250 resellers to deliver an exceptional experience to customers on our leading Hosted PBX platform. The newest GRP range of Grandstream VoIP Handsets significantly reduces the total cost of ownership, giving customers the ease of use and flexibility that they expect from a premium phone system. Automated deployment with drag-and-drop customisation on our centralised device management platform provides our customers with the tools to make their own changes, while keeping average support answering times under 15 seconds." - Alex Rich, Managing Director of Maxotel.

"Grandstream is excited to be working with Maxotel and implementing our award-winning GRP series of Carrier Grade phones to deliver high quality hosted PBX and telephony solutions to the Australian market. Our GRP series was originally designed for ITSP’s and Service Providers, all models feature a sleek new design, are easy to use and mass-deploy all whilst providing the full suite of features expected in today’s competitive hosted telephony market. We are looking forward to a very long and mutually beneficial relationship with Maxotel and their reseller community." - Ben Miall, Country Manager Australia and New Zealand.

#contactcenterworld, @grandstreamnet, @maxotel

Posted by Veronica Silva Cusi, news correspondent
Source: Grandstream


About Grandstream:
Company LogoGrandstream Networks is a manufacturer of IP voice/video telephony and video surveillance solutions.
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About MaxoTel:
Company LogoMaxo Telecommunications is a leading provider of VoIP and telephony solutions in Australia. With a focus on customer satisfaction, MaxoTel offers a wide range of services designed to meet the needs of businesses of all sizes. Founded in 2007, MaxoTel has become a trusted name in the industry, renowned for its robust VoIP network, innovative solutions and exceptional customer service.
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Today's Tip of the Day - Customers Wary Of Fraud Calls

Read today's tip or listen to it on podcast.

Published: Thursday, July 2, 2020

Printer Friendly Version Printer friendly version

2023 Buyers Guide Business Continuity

 
1.) 
Eckoh

CallGuard Remote
A flexible way to take secure, PCI DSS compliant payments from home or remote locations. It’s quick to deploy needs no changes to processes or systems.

CallGuard Remote prevents agents from seeing, hearing or recording card details so, the agent, their screen, and any call recordings are removed from the scope of PCI DSS.

This simple approach means the customer effectively types their own payment information into the agent’s payment screen, but with the card details being shielded from the agent’s view. It’s simple, and highly effective.

2.) 
OpsTel Services

SPEED & PLUS
The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Perfor...
(read more)

3.) 
Vads

VADS Business Continuity Plan
VADS provides a business continuity plan by providing full outsource services and manage services. we've provided this to several clients. You can contact us for a detailed study case.

4.) 
Teckinfo Solutions Pvt. Ltd.

InterDialog UCCS
Adapting to the new normal contact center industry has to be ready for work from anywhere agents to maintain business continuity. Even when working from remote locations, the work from home agents or remote agents need to be monitored for smooth customer service operations or effective tele sales.

InterDialog UCCS with its work from home agent ready call center software helps you to have complete control over your contact center operations. Agents can log in from any where , home, office or any other place where they are through their mobile phone or desktop , or even through our ID mobile app . With centralized recording & reporting , you gain visibility of all contact center metrics , and you can manage your center the same way as you were doing when working from office.
 

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