News : Mayor Benjamin Unveils Care Hotline for Midlands' Flood Victims
Columbia, SC, USA, Oct 22, 2015 -- Help is now just a phone call away for flood victims in the Midlands thanks to a local call center in Columbia.
Columbia Mayor Steve Benjamin announced Thursday a new system called 'Care Hotline' has been established.
Volunteers and representatives from FEAM, DSS and the United Way will be working the center to answer any questions people have about the recovery process.
Many people impacted by this month's floods do not have access to the internet, so this is another way to serve their needs.
"There's some really difficult times still ahead. A whole lot of folks are still trying to recover from the floods but people don't have to do it on their own. We'll be here to help them navigate through this effort," said Mayor Benjamin.
The call center will start taking calls Friday morning.
It will be open Monday through Saturday, from 8am to 7pm. The number to reach the center is 866-272-1976.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Running Multiple Contact Centers
More Editorial From Federal Emergency Management Agency
About Federal Emergency Management Agency:
The Federal Emergency Management Agency (FEMA) is an agency of the United States Department of Homeland Security, initially created by Presidential Reorganization Plan No. 3 of 1978 and implemented by two Executive Orders on April 1, 1979. The agency's primary purpose is to coordinate the response to a disaster that has occurred in the United States and that overwhelms the resources of local and state authorities. The governor of the state in which the disaster occurs must declare a state of emergency and formally request from the president that FEMA and the federal government respond to the disaster. FEMA also provides these services for territories of the United States, such as Puerto Rico. The only exception to the state's gubernatorial declaration requirement occurs when an emergency and/or disaster takes place on federal property or to a federal asset, for example, the 1995 bombing of the Alfred P. Murrah Federal Building in Oklahoma City, Oklahoma, or the Space Shuttle Columbia in the 2003 return-flight disaster.
About United Way:
United Way is a coalition of charitable organizations.
Published: Friday, October 23, 2015