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News : M&C Associates and Genesys Enter Partnership
Hauppauge, NY, April 7, 2016 -- M&C Associates announced its partnership with Genesys.
With this new partnership, M&C will offer organizations of all sizes CX solutions on the Genesys Customer Experience Platform, as well as expertise in building, supporting, installing and maintaining application solutions for customers.
The partnership will help organizations automate their contact centers and telephony systems, while improving contact center operations and agent productivity.
"This partnership represents a mutual respect for the way we do business, giving our customers one of the strongest offerings available overall, while we continue to deliver our best in class services," said Lou Marianacci, CEO and President, M&C Associates LLC.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Tools, Providers, Culture
More Editorial From Genesys
Customer Experience is the heart of every business! Genesys, a provider of omni-channel customer engagement and contact center solutions can ensure you provide the best experience possible. With more than 3,000 customers in 80 countries, Genesys orchestrates more than 100 million customer interactions every day across the contact center and back office, helping companies deliver fast and optimal levels of customer service with a highly personalized cross-channel customer experience. Genesys also prioritizes the flow of work to back office personnel resulting from any customer interaction, internal workflow or business application, optimizing the performance and satisfaction of customer-facing employees across the enterprise.
Published: Friday, April 8, 2016