News : M&C Associates and Genesys Enter Partnership
Hauppauge, NY, April 7, 2016 -- M&C Associates announced its partnership with Genesys.
With this new partnership, M&C will offer organizations of all sizes CX solutions on the Genesys Customer Experience Platform, as well as expertise in building, supporting, installing and maintaining application solutions for customers.
The partnership will help organizations automate their contact centers and telephony systems, while improving contact center operations and agent productivity.
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"This partnership represents a mutual respect for the way we do business, giving our customers one of the strongest offerings available overall, while we continue to deliver our best in class services," said Lou Marianacci, CEO and President, M&C Associates LLC.
Posted by Veronica Silva Cusi, news correspondent
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Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in 100+ countries trust our #1 customer experience platform to drive great business outcomes and create lasting relationships. Combining the best of technology and human ingenuity, we build solutions that mirror natural communication and work the way you think. Our industry-leading solutions foster true omnichannel engagement, performing equally well across all channels, on-premise and in the cloud. Experience communication as it should be: fluid, instinctive and profoundly empowering.
Published: Friday, April 8, 2016
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