Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used




Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used


This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties

Become a Basic Member for free. Click Here

News : McAllen Launches 3-1-1 Call Center


McAllen, TX, USA, Oct 9, 2019 -- In the city and have a need? Dial 3-1-1, city officials announced Tuesday.

The non-emergency customer service call center is available from 8 a.m. to 5 p.m. Monday through Friday, and city officials said the line will eventually be in service at all hours. But if there’s an emergency, city officials urged residents to dial 9-1-1.

"If your neighbor’s house has tall grass? 3-1-1. If it’s on fire? 9-1-1," Marco Tovias, McAllen customer service coordinator, said at a news conference Tuesday at city hall announcing the new initiative, which included an online advertising campaign in conjunction with ImageHouse Media.

The 3-1-1 program will be available for anyone that dials the number from a landline or cellphone within city limits, Tovias said. It is another effort by the city to enhance customer service, complimenting the city’s 3-1-1 mobile app, where residents can contact the city with any issues or questions.

"It has never been easier to communicate with your city than it is, literally, today," said Jeff Johnston, McAllen assistant city manager. "If you’d like to report a weedy lot or a pothole, just call 3-1-1. If you want to request a roll-off container or you want to know when the park or the municipal pool opens, dial 3-1-1."

The city receives roughly 100,000 calls for service per year, Tovias said. And a program similar to the 3-1-1 program has existed at the city for seven years, but the contact number for the customer service line had been much more complicated than the three-digit one announced on Tuesday.

Other cities in the state and the nation have a 3-1-1 program, but Johnston said McAllen is the first in South Texas.

"The mayor has always liked the idea of having something centralized for residents," Tovias said. "And now we have this."


Posted by Veronica Silva Cusi, news correspondent

About ContactCenterWorld:
Company LogoContactCenterWorld is The Global Association for Contact Center & Customer Engagement Best Practices. Today we have over 205,000 corporate 'individual' members have joined the association's website ''. We were established in 1999.
Company RSS Feed   Company Facebook   Company Instagram   Company YouTube   Company LinkedIn   Company Profile Page

Today's Tip of the Day - Play Your Agents Their Calls

Read today's tip or listen to it on podcast.

Published: Friday, October 11, 2019

Printer Friendly Version Printer friendly version

2021 Buyers Guide Payment Services


CallGuard, ChatGuard,
Securing payments for on-premise or remote agents for telephone, IVR, web, mobile, Chat and Chatbot.

A patented technology that is flexible way to take secure, PCI DSS compliant payments via live agents over the telephone, web, Chat, Chatbot, or IVR. No sensitive data enters the contact centre environment so, agents do not see, hear, store or record any card or personal details.

CallGuard can be deployed in various ways to fit the way your contact centre works. The solution can de-scope all, or parts, of your contact centre from the scope of PCI DSS compliance and works just as well for on-premise or home/remote working agents.

ChatGuard makes payments in Chat PCI DSS compliant and...
(read more)
PH: 01442 458300

ABOUT US IN 60 seconds!

Latest Americas Newsletter
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
session cookie set = True
session page-view-total =
session page-view-total =
applicaiton blnAwardsClosed =
session blnCompletedAwardInterestPopup =
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =